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Business Profile

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Headachehammock.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order # **** with them for one headache hammock for $39.95 on 7/14/22. They charged my credit card immediately for $39.95. They sent a confirmation email with the order number and said they would notify when it shipped. I waited and waited. Never got any shipping notification. I started emailing them asking if it was backordered or what. No response from them. After my forth or fifth email, I rec'd one back saying they show it shipped so they would put a tracer on that and ship me another. However, I never rec'd anything.(never rec'd any shipping notice, ever!) I emailed several more times, usually once a week, but no more responses back. I have told them that now I am tired of waiting and I just want my money refunded but they will not even respond at all.

    Customer Answer

    Date: 10/04/2022

    This is to inform you that my complaint has been resolved. They have issued me credit back on my credit card. Thank you so much for your help. I am sure I would not have received it without your help as I could not get them to even return my emails! I really appreciate you at the BBB.

Headachehammock.com is NOT a BBB Accredited Business.

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