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Business Profile

Payroll Services

Paycheck Connection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payroll Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my payroll reporting services with this company in November 2024, with a follow up email on December 2, 2024; they acknowledged this email and said they would close my accounts. No mention was made of any pending charges or services.On December 31, 2024 I was charged $150.00 by this company for payroll reporting services, after this account was supposed to be closed. After several weeks of attempted contact about this issue, I was told that this was their standard practice, to charge for and finish filing for the last quarter of the year, however, no tax documents were filed on my behalf despite being charged the full amount.I was charged without any service in return and they are not returning my emails or phone calls other than one email over one week ago.I am concerned they will continue to draft my bank account every quarter because they have my bank information. I am a small child care business and do not have extra funds available to fight this fraudulent charge or feel that I should need to pay a bank fee to stop future payments.

    Business Response

    Date: 03/05/2025

    To Whom It May Concern,
    The email from you was the first data that had been sent to me from BBB.  ********************** had been in contact this *****.  She was to get back with us per an email sent to her to ensure that she had not performed a stop on the *** payment.  We do have email correspondence to show that we had tried to get her to respond as well if you need this information to clear the complaint.  The dollars were returned to her 2/26/25 per an *** deposit into her account and ***** is supposed to clear this complaint with the BBB as she had responsibility in this process of informing us.  Please let me know if I need to do anything further to clear this complaint.  

    ******* *******
    Executive Manager | PayCheck Connection, now OneDigital Resourcing Edge  

     

    ************ | Coeur ******, ID  
    PayCheck Connection is now a part of  OneDigital Resourcing Edge. Read more. 

Paycheck Connection is NOT a BBB Accredited Business.

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