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Business Profile

Tree Services

Wright Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

This profile includes complaints for Wright Tree Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wright Tree Service has 2 locations, listed below.

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    • Wright Tree Service

      5930 Grand Ave West Des Moines, IA 50266-5302

    • Wright Tree Service

      PO Box 1718 Des Moines, IA 50306

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 14,2022 the day after a storm, Wright tree service asked for permission to enter my backyard to remove a dead tree off the power line in my neighbors yard. I told them they could drop the tree off the lines to get power back on. It had been off for two days. I had to leave and when I returned there was a large boom truck in my backyard. They entered my yard and pushed my gate to the side and rutted my yard from front to back so it is unsafe to walk or mow. The ****** from the tree was left in my yard and the gate was unlatched. Luckily my dog did not get out and get hurt. I contacted them to have the ruts filled in and was told it was an act of nature and they nor *********** was responsible for the repairs to my yard. It was not an act of nature it was the negligence of the tree service boom truck that did the damage. I had just had two 65 foot trees removed from my yard by a professional tree service and they took the very large trees down and haulled away the trees without driving a big boom truck in my yard. That is what I gave permission for not all the damage that was done to my impeccable yard. I would like the ruts filled in, I can live with the dead grass from the engine fluid that drained from the truck but I cannot fix the ruts. My gate has already been pushed back so I can lock it and my good neighbors removed the large pile of ****** from the tree. I live alone and am 73 years old and need to have the ruts filled in. Please help me.Thank you ***********************

      Business Response

      Date: 07/05/2022

      This complaint is with Wright Tree Service not **.  They do line clearing work for utilites throughout the midwest and their headquarters are in **********, ****.    We are Wright's Tree Service and only work in the Central **** area.  We do not work in **********.

      Business Response

      Date: 07/22/2022

      Wright Tree Service has been in contact with the property owner and will be fixing the ruts

      Let me know if further response is needed

      ***********************, Risk Supervisor

      Wright Service Corp

      5930 *********

      ***************, ** 50266

      ************

      Customer Answer

      Date: 07/25/2022

       
      Better Business Bureau:

      They did come and fill in the deep ruts with mulch.   Hopefully the grass will come through the mulch and fill them in fully.  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Wright Tree Service is NOT a BBB Accredited Business.

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