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Business Profile

Deck Builder

Impact Exteriors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired ***** ******, an architect, on September 25, 2024, for a residential project. The contract we signed stipulated specific deliverables, and ***** also assured us outside of the formal agreement that our project would be completed within two weeks. This assurance was a critical factor in our decision to hire him. We paid ***** $1,800 for his services.Issues:Failure to Adhere to Timeline:***** explicitly stated that our project would take two weeks to complete. It has now been several months since the contract was signed, and the project remains incomplete. His inability to meet the promised timeline has caused significant delays in our plans.Inconsistent Communication:Throughout this process, communication from ***** has been sporadic and unprofessional. Despite numerous attempts to contact him via email and phone, his responses have been delayed, vague, or completely absent. In recent weeks, he has stopped responding altogether.Incomplete Deliverables:***** has failed to complete a key component of the project, which is now preventing us from moving forward with our build. We have requested either the completion of this component or a formal release so we can hire another professional to finish the work. ***** has not responded to these requests, leaving us in a state of limbo.Unfulfilled Services:Given the incomplete nature of ******* work, we believe he has not fulfilled the terms of our agreement. We have not received the level of service that was promised, nor the quality of work expected.This situation has caused us significant stress and financial inconvenience. Attached are copies of our contract, email correspondence, and any other relevant documentation to support our complaint.

Impact Exteriors is NOT a BBB Accredited Business.

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