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Business Profile

Soil Testing

Boa Safra Ag, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *************************** of Boa Safra AG **************), was to provide me with an information sheet required by my accountant for ************* I have been waiting for this since April 2024 to hear from them. On July 2nd I emailed ******* about updating me on the progress of his work. It seems they dropped the ball. He sent a form to me through email but I was not able to download to my phone. I requested him to mail this form to me. He first claimed to mail the form on July 7th. After not receiving it for several days I emailed him to let him know. He then said I mailed it on July 9th but I will send another one out to you and verified my address which was correct. After several days of not getting that I contacted him by phone on July 22nd after 4:30 p.m. and requested him to overnight the paper so I would have it by the 24th. Nothing came today by mail. I called him to again today and left voicemail and told him that I was reporting him to Better Business Bureau. This company is holding up a tax refund for me by not providing the information nor completing their work. I want them to contact me, send me the appropriate information, and finish their job. I certainly hope they do not charge full price for this poor service

    Business Response

    Date: 08/04/2024

    *****,

    I've reviewed your complaint to the BBB and we regret that you have been frustrated with sending in your crop and fertilization records to us.  We do need to collect this information from you before we can provide you an accurate report on your farm.  I've asked our team to engage with you over the phone and collect the information directly - we will forego using the form you have been unable to download and have not received when mailed.  Please watch for a call from Boa Safra Ag, and we will do our best to expedite your report with the needed crop and fertilizer information from you.

    Respectfully,

    ***********************, Director of Business
    *************************************

    Customer Answer

    Date: 08/05/2024

     
    Complaint: 22039172

    I am rejecting this response because: I'm getting conflicting information. *************************** did contact me today in regards to this matter. He said someone would be in touch with me to get soil samples but he also told me they did not need the crop and fertilization information from me. ******* stated that he got the information he needed from **** at ************************* accounting firm that I have been working with. I still don't know how Safra is getting this information since I have not shared it with ****. Their response tells me I still need to provide this information, but was told on the phone it was not needed. Which is correct?

    Sincerely,

    ***********************

    Business Response

    Date: 08/10/2024

    *****, 

    Thank you for voicing your concerns.  Boa Safra Ag is committed to serving the needs of our clients.  We have provided you with a detailed list of the information needed to complete the work you have requested of us.  ******* spoke with you on the phone and believes he has responded to your questions about the process.  We understand you were having issues with downloading the electronic form, and ******* mailed you a hard copy that apparently was lost in the mail.  ******* spoke with you on the phone to convey the information we need to complete the work you have requested.  Please let us know if you have any additional questions that have not been addressed.  Thank you!

Boa Safra Ag, LLC is BBB Accredited.

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