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Review fromYvette S
Date: 11/07/2023
1 starYvette S
Date: 11/07/2023
I am totally disgusted by this company. I would give it 0 stars if I could. I asked for a new machine and compensation for monies lost in an nonfuctioning machine. Nobody from the company has tried to make this right. In good faith I put down a down payment and entered a finance agreement for a brand new fully functioning machine. On 10/23/23 the machine was delivered to ******************* in *******. It has been two weeks and one day and the vending machine is not working. People are complaining to the director of the hospital and I know I will lose this contract that has a conditional clause of three months. I sent a letter to the CEO,CMO as well as the finance department and TSA vending. I am convinced that nobody cares as I have only heard from *** from TSA. The other company is non responsive in this whole situation. Everyday that machine is not working my reputation is being ruined. This will also ruin your reputation as I have people watching what happens to me. I have had potential customers that wanted a vending machine to do business with but I can't comfortably recommend any of these companies, as I don't want Anyone to go through what I'm going through! I will take this another step. If my reputation is ruined I will make it my duty to ruin yours! I'm a small black owned female owned business that has been taken advantage of by millionaires. Sounds like a good headline to me.
The Wittern Group
Date: 11/27/2023
*************************, On behalf of our company, I am deeply sorry for the difficulties you've experienced with our equipment. Please know it was never our intention to negatively impact your reputation or cause inconvenience due to the purchase of our machine. Unfortunately, we identified a defective component in the power supply of the machine.To address this, we expedited the shipment of replacement parts and ensured that they were installed and thoroughly tested by a professional service team. I'm pleased to inform you that the machine has been fully operational since November 14th.We value our customers' success and reputation highly, as they are integral to our success. Our goal is always to provide equipment that enhances your operations and contributes to your success. We hope to continue serving you in the future and are committed to earning your trust and business.Should you encounter any further issues or require assistance, please feel free to reach out to us immediately. Our team is always ready to support you.Sincerely,******************* ***************
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