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Business Profile

Exercise Programs

Scott County Family Y

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Scott County Family Y's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Scott County Family Y has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Scott County Family Y

      606 W 2nd St Davenport, IA 52801-1009

    • Scott County Family Y

      3800 Tanglefoot Ln Bettendorf, IA 52722-5313

    • Scott County Family Y

      4885 Utica Ridge Davenport, IA 52807

    • Scott County Family Y

      724 N Harrison St Davenport, IA 52803-5218

    • Scott County Family Y

      624 W 53rd St Davenport, IA 52806-2239

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with **** Aug 9, 2023 via the ****'s online portal. I signed required paperwork, paid initiation fee & pro-rated monthly fee. I was instructed via the online process to go to a branch in person which I did. Unfortunately, as of today Aug 16, 2023 my membership is still not up & working. I emailed the **** no less than 4 times in 7 days and have received zero response. I then called twice and asked the receptionist to transfer to someone who could help me with membership & was transferred only to have endless ringing I physically went in to the ***** branch & was told to pay again & that my account would need to be updated by downtown but 'should be up and fully running the following day' This is after spending 30 minutes clarifying how I signed up & that I was fully paid. Subsequently I had no time to work-out on Aug 14th. Aug 16th I went to attend a class & the issue had STILL not been resolved! Again, I had to explain to the front desk person the happenings and AGAIN I missed the class I planned to attend!I finally decided after 8 days & 8 attempts to rectify, I was exasperated with **** & drove to ***** branch to cancel I was met by ********, who resisted cancelling my ************** finally said I had made a ************** decision was not up for debate she then said 'That is the problem'. Wait a minute, I have fully paid, signed everything, contacted **** no less than 8 ********** not wanting to continue to waste my time on **** that clearly cares less if I waste my time or am able to use ************** I am being guilted and villainized?I filled out the cancel form only to have ******** tell me I will not receive a refund for the $69 initiation feet! I could use no services of the **** & I still can't get in without a 30 min explanation to a desk person!Then when I got to my car after finally being allowed to cancel I looked at the 'cancel' form I realized ******** had not even checked the box marked 'cancel' anywhere-I had to go back in!

    Scott County Family Y is NOT a BBB Accredited Business.

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