Complaints

This profile includes complaints for Miller Pest & Termite's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Miller Pest & Termite

  1904 NW 92nd Ct Clive, IA 50325-5454

  
• 

  Miller Pest & Termite

  3511 NE Kimball Dr Kansas City, MO 64161

  
• 

  Miller Pest & Termite

  3511 NE Kimball Dr Kansas City, MO 64161

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract I signed with Miller in 2021 was for a monthly amount of $53.49. In August 2023, the rate was jacked up 10% to $58.84 without any notification that the rate was changing or why the rate was being increased. Because the payments were automatically withdrawn from my bank account, I did not notice the increase until a few days ago. I called Miller on 10/1/2023 and left a voicemail asking for information regarding the increase and when the notification was sent that there had been a change. I received a voicemail from Miller the next day on 10/2 stating, "Call us if you have questions" instead of actually answering the questions I had asked in my voicemail. On 10/3 I messaged Miller on their website cancelling any further service. I am seeking the refund of the two months' (August and September 2023) increased rate which I was not notified about, nor did I approve, for a total of $10.70.

  

  Business Response

  Date: 12/05/2023

  On 10/2/2023 we received a voicemail from a customer concerned about a rate increase, on 10/2/2023 we called back and left a voicemail in order to resolve the situation. We were called back on 10/10/23 and provided the customer with a full refund of the previous months billing of $58.84. We had notified the customer of the upcoming price increase on the July monthly statement. In talking to the customer he had not seen the statement in July and that is why he was unaware of the price increase. The end of our conversation was that he had always been happy with his service but thought our methods of communication needed to be more clear for customers. He did cancel services with our company.

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20695054
  
  I am rejecting this response because: I asked for a refund of the overcharge for July and August of which I was not made aware of. I have never received statements from Miller Pest, only Service Inspection reports which do not contain cost of service. Miller Pest should have done more to make customers aware of the 10% price increase, i.e. a phone call/message or direct contact between the technician and the customer. I receive very little snail mail so if I had received something from Miller, I would have noticed. I also did not receive an email or voicemail regarding any increase. A best scenario would for them to have used all 5 communication methods (snail mail, email, phone call/message, text, direct contact) regarding the 10% rate increase until the customer confirmed that they were aware of the monthly rate change.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Miller pest control service my family owned house for termites and other pests they came and did the termite service and I paid them for it and $75 a month we had to sell the house so i called to cancel the service and they told me i was under a 2 year contract so I owed them over $500 when I first called the company for the service I was not told about any contract and when the worker preformed the service I was not told about a contract I signed a form that I thought was acknowledging that he had finished the termite service and I was surprised when I called to cancel and was told about a contract I paid them $150 and they did nothing and they are not out any money because they didn't do anything else after I canceled the service they were very misleading with me so they turned me over to a collection agency I don't think I owe them anything more

  

  Business Response

  Date: 08/21/2023

  Hi,
   
  ***** signed an agreement showing "Contract Period 2 years," and he initialed right next to that. He also signed at the bottom, agreeing to all terms.