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Business Profile

Optometrist

Optix Eye Design

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pair of glasses in February; they did not work for me. In March I returned and told them the glasses made me sick. **** readjusted them, I told her I still didn't think they seemed right. **** told me to try them, so I left and and really tried to adjust to them. However they continued to make me ill. I returned June 1st the doors were locked and boxes inside and I could see there were no glasses on the shelves. I called the # on the door, which is also the # I had in my phone listed as Optix Eye. She answered and told me it was not Optic Eye and a personal phone. I knew it was her voice that was talking to me. Since then she does not answer my calls and does not reply to my texts. I went to a different eye doctor and they told me my progressive lens is way off from where it should be and that is why they are making me sick. I would like glasses that I can wear and wondering why she wouldn't tell me if they are gonig out of business.

    Business Response

    Date: 06/15/2023

    We have been in contact with *****, and her glasses have been remade at no charge as she requested.  

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