Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had new gutters and gutter leaf guards installed on my home on 4/21/22. Although I have not made a formal complaint to the company about the initial workmanship, the installers were VERY sloppy. They left multiple pieces of bare metal laying all over the ground and left personal trash as well.The thing that worried me most about the job was that the shingles of the roof were pulled away from the structure of the roof in multiple places. This has left gaps between the roof and the shingles of anywhere between 1" and 3". I am very concerned about how this might cause wood rot to my underlayment sheeting of the roof. I am also concerned about the potential for ice dams this winter! Also, when we had recent rains, water was just pouring over the edge of the gutters and not draining as promised.I contacted ********************* at All Eastern Iowa Gutter on July 7 about this. She responded on July 8 asking for pictures, which I sent on July 9. I have yet to hear any further communication from her or anyone from the company. I sent another message on July 12 asking if she got my pictures and what the status was. I still have not received a response.I want someone to come out and fix my roof properly and make sure the gutters will drain properly instead of running over the edge.
Business Response
Date: 07/15/2022
We have been discussing the situation first with the salesman then the installers. The salesman is going to the house on Monday to assess the situation and what needs to be addressed. I have reached out to the homeowner via e-mail.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.