Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired ****** ********, owner of D and TW Construction to replace 2 decks at our home. We paid him $12,074.80 to purchase the deck materials up front on 3/26/24, with the remainder being due upon completion. He did start the work in April however found we had water damage issues which needed repair. He completed those repairs in June. We paid him $6,085 promptly on 6/4/24 for that work which was outside the scope of the deck replacement job. He did have some health issues in April and May so we gave him some ***** in regards to the progress or lack thereof on the decks. We still though had not seen any of the decking materials which we paid for up front 3/26. After him telling us numerous times he would be on the job, and then not showing up, we finally resorted to sending him a certified legal letter on 8/10/24 demanding that he either complete the job by 8/31/24 or refund us for the materials we paid for but never received by 8/31/24. On 8/16/24, he did show me a copy of an invoice for around $9,000 stating the decking materials would be delivered. The decking materials were finally delivered 8/21/24. He finally was making good progress on the decks and had nearly completed the work when on 8/30/24 he asked for another check for $6,000 toward the deck invoice (we still owed him a total of $7,000 of which the agreement was to pay that at completion). Begrudgingly, I wrote out that check 8/30/24 and we havent seen him since and we still have an incomplete job. My husband had been reaching out since that time and again ****** would promise to finish the job but never show up. I emailed him (by the way his business phone no longer works) on 10/5/24 asking him to acknowledge the last email my husband had sent and told him we needed the job completed no later than 10/7/24 or he would force our hand and wed pursue legal recourse. He retorted that he wouldnt be completing the job and would just wait for us to sue him. We want a refund for the materials we still need.

  Business Response

  Date: 10/18/2024

  **** sent an email inquiring when I would be finishing, I sent a reply and said I would be there Monday 10/21. I never received a response back, instead they chose to file complaint the same day. In their complaint the statement about the last heard from me was false, also that my number is not working is a false statement. The customers have in fact both had my number for communication.  I was informed by the customer that if wasnt completed Monday 10/7 they would be forced to pursue legal action, I responded and stated that I was out of town and it was not possible and heard nothing after that correspondence until ***** email. I did respond and give a confirmed time to complete. I will finish the railings as I already have special ordered them and collect the remaining money owed. In order to complete I need to know when and work it into my schedule. 
  Thank you,

  ****** ********

• Initial Complaint

  Date:04/15/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business did not complete the work. After receiving full payment halfway through the job the owner never came back. didn't respond to emails, phone calls, text. Still have not heard one word since February.