Reviews

Review Details

• Review fromDusty R

  Date: 07/17/2024

  3 stars
  I ordered 35 Cornish Cross birds, I received 25 and one of them dead on arrival. I called to have them ship the other 10, and was informed that they cannot ship just 10, they need to have 15 minimum per order to ship. Well I took a credit to my account, but seriously disappointed with them not shipping the remaining birds as per my order. Customer support over the phone was good, their policy to make things right is what I am having an issue with. Might be enough to make me look elsewhere for my birds.

• Review fromSaid A

  Date: 06/21/2022

  5 stars

  Said A

  Date: 06/21/2022

  On 6/2/2022 ,I called welp hatchery to buy some chicken to butcher them : I called and talked to ************************* ( I asked: do you have broiler chicken for sale to butcher them ? She said yes, and we continue talking about male and female price and how much they weight and she said price depends on how much you are going to order and they weight **** pounds. I asked for whole sale price. She said yes it will be whole price when you order many of them, I ordered 200 chicken and paid for it using my credit card but ************************* said your credit card will not be charged until next two weeks when we ship them.On 6/3/2022 a day after I emailed ************************* asking her to send me pictures of the chicken but she didn't answer me then I called her asking her to send me pictures and confirm the weight . She confirmed the weight that female chicken weight 8 &male weight 10 pounds but she said I don't have pictures then after a few days I called her again asking her for pictures of the chicken, she was not happy with me calling her for pictures and she said I will send you one.On 6/14/2022 ************************* sent me a picture of growing chicken which made me happy. But on 6/15/2022 the chicken arrived but they were not chicken they were chicks baby ?? chicken and they have been in the shipping process for 3 days and most of them died.I called ************************* I told her I asked you for chicken ?? to butcher! She said you can butcher them, I said they are baby chicken, then she said you can butcher them in 8 weeks.************************* said let me transfer you to the manager then the phone silent. I called ************************* again and she said the manager will call you back but no one call till now

  Welp Hatchery

  Date: 06/22/2022

  I am the manager of Welp Hatchery retail sales, We don't sell full grown chickens, we ONLY sell baby chicks, and ***** has been working here for 2 years, there is no way she told the customer that he will be receiving 200 full grown chicks in the mail. No Hatcheries across ******* in my knowledge ships full grown chicks to Retail customers through the **** ******* Our website will verify that we only ship baby chicks. Mr. **** mailed the chicks back to **, and they arrive at the post office here in ***** DOA. I apologize for the mis communication between ***** and the customer. I will reach out to the Customer again today.

  Welp Hatchery

  Date: 06/22/2022

  we submitted a refund for Mr. **** $310.00