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Business Profile

Sanitation

FC Sanitation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sanitation.

Complaints

This profile includes complaints for FC Sanitation's headquarters and its corporate-owned locations. To view all corporate locations, see

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FC Sanitation has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Late, or no, trash pickup on a regular basis. They absolutely do not send out text messages to inform of late pickups, or changes in schedules. On a couple occasions, we were told by the person returning our phone call, that the driver said our trash can was not at the road!!! This is a blatant lie. It was placed in the same place it always is. Also, was informed once that they would schedule an emergency pickup due to missing the scheduled pickup, no such pickup happened. We pay quarterly $35/mo. for a scheduled service and too regularly do not receive this service.

      Business Response

      Date: 02/08/2024

      After reviewing customers account, we show only two incidents where customer called in to report issues since beginning service in 2022. Customer called on Monday January 29th to report that their container was missed the previous Friday. CSR noted that customer did not want to place container out the night before and customer cancelled service at that time. FCS does send out text messages any time a route is delayed and we have verified by our texting software's "delivered" report that messages were successfully delivered to the main phone number that we have on file for customer's account any time a route was delayed. Customer was paid up until February 1st, **** and cancelled their service on January 29th. Container was collected on 2/7/****. Customer did not ever pay $35/mo. Customer paid $84 per quarter, which equates to $28/mo. No refund will be issued as there is no prepayment for February-April service. Attached is a copy of unpaid February-April invoice showing no prepayments have been collected from customer. 

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They continue to be late picking up the trash every single week 2 or 3 days late but yet they take your money for 3 months payment..every week they have an excuse... I will be disputing this on my credit card and I don't want their service anymore!!!

      Business Response

      Date: 10/10/2023

      Our routes have run behind for several weeks due to truck issues and shortage of personnel- text message notifications are sent out each time this occurs to let the customer know when the truck will be there. Garbage is still collected each week, but the pick up day has varied due to the previously listed issues. A refund was provided to this customer and account was closed on October 3rd after customer called and aggressively cussed at our customer service representative. 

    • Initial Complaint

      Date:10/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been so tolerant of this company. Our entire neighborhood has given up on this company because of their horrible service, but we just kept hoping they would stand up and become better.

      Business Response

      Date: 10/20/2023

      We appreciate your business and please know that any service related issues were not caused by lack of trying. We have had multiple truck and personnel issues recently and finding replacement parts as well as employees is not as easy task post covid. We do however strive to keep all customers notified of any route delays via text messages any time we are running behind. We are apologize for the inconvenience this has caused for you, but again we work hard to keep all customers informed of issues that prevent us from picking up on the day we are scheduled. Please contact our office to close your account.

    • Initial Complaint

      Date:05/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We pay monthly for services provided by FC sanitation. Our trash was not picked up for 3 weeks. When I spoke to ***********************, she said we would get a refund for the services that they did not do. Our trash was picked up last week and then they did not show up again today!! Absolute c*** company!

    FC Sanitation is NOT a BBB Accredited Business.

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