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Business Profile

Storage Units

Midgard Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a contract with this storage company in March of 2023. By May of 2023 they increased the rent to $109. By November they increased the rent again by $50. No notification no explanation. My contract says I’m supposed to pay $118. After further researching this company and going over my initial contact, I found they do this often to all customers without any notification. For a 5x10 unit, which is what I have, the price is $74 per their online site. But once you move in they price gouge and claim it’s to increase their employee hourly rates. I don’t even have an updated contract explaining the rate increase. Also per ** ***** ***, the increase can not be more than 50% within the same year which they violated since my contract started in March and I had an increase in July and January of the initial contract. The resolution that I am looking for is a refund/ billing credit of overly priced rent starting from November up to now and to pay what is advertised when I signed up! I also am having a legal team look over the contract to see if I can take legal action.

    Business Response

    Date: 09/19/2024

    Good afternoon, 

    The BBB complaint submitted is missing some contact information. In order to provide any account details, we have to be able to verify the customer's identity through corresponding contact information. 

    Customer Answer

    Date: 09/20/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

     

    I have submitted my contact information plus additional complaints against the company.

    Regards,

    ****** ******

    Business Response

    Date: 09/26/2024

    Good afternoon, 

    We are still not seeing that the consumer's contact information has been edited. We are not able to offer a response if the contact information accompanying the complaint does not correspond to what we have on file. 

    Customer Answer

    Date: 09/27/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because: I have provided my contact information and attached my contact information from your website to this case. My name is ****** ****** **** ******* ** ******** ** *****. I rent unit **** at the ******** ** ********. My number is **********. 

    Regards,

    ****** ******

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Midgard Self Storage The whole rental process was a nightmare, July 24 I called about a unit which ad posted 103 a month, so I made reservations on line On July 25 2024 Ir went in to paid The whole rental process was a nightmare, July 24 I called about a unit which ad posted 103 a month, so I made reservations on line On July 25 2024 Ir went in to paid. Virtual Manager could not find the Reservation , and wanted to charge me 170 a month, so the kinda got it corrected and pro rate a change, for the rest of July. Gave a unit number but incorrect access code. I go to the unit and latch was all bent up like it was broken into and unit door would not open. Maintenance to me to go back to the virtual Manager and request a different unit so they gave me a different unit and charge for for that one so not they have charged my bank account 125 dollars , several attempts and phone calls to heard the same answer i put in a request for the property manager to givr you a call NO Live Person here so it's a waste of time This is a scam I going to put in a complaint with the BB So beware Look at that bended latch they tried to straighten it out but would you feel safe renting a locker that looks like it was broken into

    Business Response

    Date: 07/26/2024

    This complaint was filed against our location in Lutz, FL and we are unable to verify that this individual was a customer at that location. Should this individual be able to resubmit this complaint citing a different location where he/she has done business with us, we’d be happy to address. 

    Customer Answer

    Date: 07/26/2024


    Complaint: ********

    The storage unit is in Savannah Ga I was told to file it here , I will resubmit but now I will find your corporate office cause seems no one is being honest at Your company , maybe I using a real person to address issues instead of your virtual assistant 

    Sincerely,

    ***** ******

    Business Response

    Date: 08/21/2024

    Good Morning,  

    Would it be possible to have the consumer clarify what she’s asking for? Our records indicate that this may have been resolved prior to her submitting this complaint, but we’d just like clarification on what she’s asking for. 

    Business Response

    Date: 08/21/2024

    Date Sent: 8/21/2024 8:39:45 AM
    Good Morning,  

    Would it be possible to have the consumer clarify what she’s asking for? Our records indicate that this may have been resolved prior to her submitting this complaint, but we’d just like clarification on what she’s asking for. 

Midgard Self Storage is NOT a BBB Accredited Business.

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