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Business Profile

Tree Services

Oak Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oak Tree Services (*********************) cut down 3 trees on my property on 7/26/23. Two trees right side backyard street view and 1 dead tree left side of carport street view. The week prior to the cut, I explained to him that my pipes were old and I didnt allow heavy equipment on the front lawn (driveway right street) view to ameliorate cracked/collapsed pipes and exorbitant repair cost. He assured me he would be onsite. He and crew scheduled arrival was 9:00 am but the crew minus ************** arrived closer to 10:00 am. I modified my work hours to meet scheduled arrival9 w:o benefit due to late arrival. Yet Im confident because ************** ensured me hed be onsite. At 12:30pm, I checked the progres to discover ***** had not been onsite at all andhis crew were noncompliant with the agreementNo heavy equipment on front yard right side street view. They used heavy equipment loaded with huge tree pieces.rolling numerous times over the restricted area..The issues are lack of interest to preserve the integrity of my property/pipes due to noncompliance to agreement; blatant disregard to onsite commitment; front yard grass dsmage (time will disclose if pipes are damaged) and failure to provide free mulch per advertised offer. Per Fulton County 2012 no heavy equipment in restricted yard area. I contacted Oak Tree Service on 8/3 re: my concerns but was totally ignored. Businesses comply with agreements and marketing strategies. Business choice was based on referral & reviews. Obviously, reviewers warranted more value and respect than me. I was disrespected and disregarded. I was only dollar signs to this company. Cause factorsa woman, my race or age???While driving to my house to secure equipment, he pulled roadside to secure Zelle and credit card payment info. He didnt see a need to review the work or damage created by the crews noncompliance. There were yard track marks and indentures in the backyard; however, this was no issue since this was the access route agreed upon.

  • Initial Complaint

    Date:07/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Oak Tree Service to grade, lay top soil, and install tiftuf *******. They came out to do the work on a Wednesday and were short on grass by about 1/5 of the yard. They told us they needed to get another pallet of grass and would be back on Friday or Saturday to finish the job. I paid the total for the job then expecting the grass would be installed in 2 days. They didn't show up Fri or Sat and didnt answer our calls for a week until i used a different number. I was told they would be out that Friday (2 weeks after the Friday they were going to come). They didnt show up again and my calls went to voice mail. I now have order a pallet myself to finish the job myself and would like a refund for the cost of the pallet (540$).

  • Initial Complaint

    Date:06/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service was June 9th, 2022. Amount paid was 150. The service was ***** removal including the removal of all root. The company refuse to come back to finish their unfinished work leaving a root on the ground. Ive contact them numerous times with either avoidance or empty promises.

Oak Tree Service is NOT a BBB Accredited Business.

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