We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security System Monitors

Low Voltage Concepts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company provided alarm monitoring for us on an annual basis up to ********** I never received a bill for the 2021 - 2022 annual period. So I called Low Voltage and had to leave a voicemail stating I wished to discontinue my service. They never returned my call and I did not receive any communication from them over the next year. We assumed they were out of business. Then on ********* I received a bill by email for the next year (********* * *********). Again I notified Low Voltage that I had discontinued my service the year before by 1) calling them and leaving a voice mail (they never returned my call). In fact I called numerous times on **** and ***** *) I sent them an email on ********* and 3) I sent a certified letter on ********* and received notification of delivery on ********** I never heard from them again until ********** when they billed me again for the prior year and the next year. Again I called and left voice messages and emailed them. Again I got no response. Another year goes by and on ********* I receive another bill by email for the last 2 years and next year. I am tired of this and my first thought was to just ignore the bill, as it may be just auto-generated by some software program. But then again, I don't want to end up in court some time down the road if/when they decide to sue me claiming they have been providing monitoring service for me all this time. Just a side note: we disconnected our alarm system 3 years ago (at the same time we discontinued the monitoring service) and do not need monitoring anymore. Can you please look into this and get Low Voltage to stop billing me? Thank you

    Business Response

    Date: 08/30/2024

    There were some billing concerns with our buyout of the previous company. Please be assured that the account has been closed and the customer can disregard any bill received.

    Customer Answer

    Date: 08/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

Low Voltage Concepts is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.