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Business Profile

Security System Monitors

Rock Solid Security of GA, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a surveillance system installed on 2/28/23. The salesman "updated" the system and got it working right on 3/24/23. They recording unit and/or one camera quit working on 12/5/23. I contacted the salesman on 12/8/23 and he came out and got it working on 12/10/23. The camera or recording unit went out again on 1/6/24. I contacted the salesman on 1/6/24. He was out of town and promised to "make it right" when he returned. At 4:05am on 1/16/24 he returned my text and said he was at the airport on his way home and would contact me later that day (yesterday) . I'm still waiting at 7:00pm 1/17/24. Every time I contact him I tell him that I want my money back and this unit out of my house. (it has a 3 year warranty) but he has now quit corresponding with me. (might be because of what I've called him) I can't *** him because he is using a box number inside a Pac Mail store as his company address. He also says that he is BBB accredited on his company stationery.

    Business Response

    Date: 01/25/2024

    *********************

    This camera issue with *********************** has been resolved and she is now a happy camper. Camera system is working perfectly fine. All is well. Please note for the record that ********************* and ROCKSOLID SECURITY has handled this in a professional and timely manner and again customer is very happy. System is working perfectly. Thank you and have a good day.

Rock Solid Security of GA, LLC is NOT a BBB Accredited Business.

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