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Business Profile

Tree Services

Meridian Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A price was negotiated over the phone and text for three trees to be cut down and for stumps to be ground. The company came out April 4, 2024 and two of the three trees they cut down fell on three other trees and severely damaged them. They cut down two of the three trees they damaged, but only partially cut down the third largest tree they damaged. We persisted and they came and cut down the third damaged tree a few days later. The ***** grinder came out and ground down all the stumps except for this damaged tree they had yet to cut down. When they cut it down they never sent a ***** grinder to grind its *****. We feel they should grind this ***** because they are responsible for damaged it. We also persistently have asked for a reciept for the work done. We were promised this by the ******* on site that it would be sent to us from the office. We have not received it. We have called, texted, and emailed them many times with no response. I can supply pictures and movies of them damaging the trees if necessary.

  • Initial Complaint

    Date:05/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/29/2022 Damage occurred to my home. While removing a tree from my back yard. Meridian is refusing to pay for damages to my gutter system. As was promised by ***** at the time I paid for services rendered.

    Business Response

    Date: 05/12/2022

    Good afternoon ****** I never told her I wasnt going to fix her gutter but I already had two persons to give me a estimate and they both told me that it does not need a new gutter but ***** has been saying that ********************** when out and said she needed a new gutter but she never showed me anything in writing stating that she needed a new gutter. I did sign the paper that I will repair any damage but it has been two people already letting me know that it just needs a small repair nothing is broken y attached the picture I been in touch with her and everything . 

Meridian Tree Service is NOT a BBB Accredited Business.

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