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Business Profile

Building and Construction

Build It Right

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/29-2022 Build it right owner ************************* required me to send $4878.00 through an account called square link in order to buy supplies to rebuild our interior stairways to code. 12/9/2022 ************************* brought a helper and took measurements and asked for $2000. to bring his crew.12/13/2022 crew arrived and took out entire stairway between stairs.12/16/2022 crew arrived and did framing of a closet under proposed stairway. Requested $3000. More to keep working.2/9/2023 after many texts and calls ************************* finally roughed in stairs so we didnt have to go outdoors to go between floors.2/17/2023 sent 3 men to work but stair height not to code so they had to cut into ceiling but stairs still not to code.2/23/2023 last time anyone came to work. Worked half a day.2/28/2023 texted and called no response. 3/1/2023 same 3/2/2023 ditto 3/19/2023 same 3/22/2023 finally answered and said he will come by to discuss problems. Never happened.Calls and texts never answered after that.5/29/2023 I used a different phone number to reach him and he answered. Promised to reimburse for the material $3500.00 on Wednesday May 31, 2023. This never occurred and he is still not responding to texts or calls.We hired a new contractor who had to tear out most of the work because it wasnt to code. Almost $10,000. into the project and the only thing Build It Right accomplished is a closet and some electrical which I am more than happy to credit him for when an independent contractor confirms its value.

Build It Right is NOT a BBB Accredited Business.

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