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Business Profile

Lighting Systems

F150 LEDs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Systems.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    #****** Transaction ****** 2023 Total Spent $*** Shorly after receiving product, one of the four LED lights failed, then a second light failed. At that time I asked about COMPLETE replacement or refund due to the 50% failure rate way sooner than expected. I was told not to worry, that failures were VERY uncommon. Shortly after the warranty expired, the OTHER TWO lights failed and business refused to replace. I feel as if they mislead me when I asked about future problems when the original two failed. Have tried to work out with the customer service department but have receieved no cooperation.

    Business Response

    Date: 01/08/2025

    Hello **. *******,

    Thank you so much for the opportunity to serve you! We apologize to hear that you had some LEDs fail in your **** ****** grill lights! As was communicated to you by our support team, due to your lights being approx. 16 months beyond the end of your warranty period we were not able to replace them for you any longer (we no longer carry that model). But we were happy to offer you a very large discount towards the newer upgraded ***** models and would still be happy to get you set up with the upgrade at a fraction of the cost! We always strive to serve our fellow Ford owner family in a way that leaves them 110% satisfied & hope we can accomplish that for you via the upgraded ***** models! Please reach out to us direct on our support channels so we can help you fastest as bbb is something that we rarely see/visit but we want to make sure to get you taken care of! 

    *****************************************

    Thank you **. *******!

    Sincerely, Your F150LEDs Team 

    Customer Answer

    Date: 01/14/2025


    Complaint: ********

    I am rejecting this response because: The response from F-150LEDs contains incorrect information.  I am not 16 months out of warranty, that is a lie. Product was originally ordered on ****** 2023.  Kit started to fail on Feb 2024.  Instead of replacing the ENTIRE kit, they chose to only replace PART of the kit. This failure was well within the warranty period.  Then the kit failed AGAIN in ****** 2024 (within the warranty period).  Again, the vendor did not replace the entire kit, only a part of the kit. Now....4 months beyond the warranty (not 16 months) the KIT has failed again. My contention is that due to the TWO failures within the warranty period, and ENTIRE NEW KIT should have been sent to me.  Not individual parts. It is not my fault that they do not have any of these parts anymore.  They should REFUND my money or send me an entire new KIT

    Sincerely,

    ****** *******

    Business Response

    Date: 01/14/2025

    Hello **. *******,

    Thank you for your follow up and clarification that you had been out of warranty for four plus months for the ****** kit you purchased on 8/7/23 for $******. We always strive to serve our fellow Ford owners and leave them happy and try to go above and beyond when we can. **** ****** ******** **** ***** ******* **** ****** ** **** *** ** ***** ** *** ********* ***** *********************************************** . We strive each day to satisfy 100% of all our customers but realize that we regrettably may only achieve 99.9% of that goal and we are afraid that seems to be the case here.

    We apologize for our mistake in calculating that your warranty was expired for 16 months when it was actually expired for 4 plus months as you clarified. We do not replace entire kits when one easily replaceable part has failed. The second light that we replaced for you was actually shipped while you were slightly out of your warranty period but done as a curtesy to you. As said prior, since your warranty is well expired and that unit is beyond its support period we do not have any additional lights of that model to replace them with. We do sympathize with your situation and desire you to have a positive outcome. That is why the support team offered you a large discount (one that far outweighed the value of any potential replacement lights) so that you could receive an entirely new kit of a newer model that we do currently have at a fraction of the cost.

    That offer certainly still stands and we would love the opportunity to serve you again! If you decide against it then we will be genuinely saddened but certainly wish only the best for you & yours. 

    Sincerely, Your F150LEDs Team 

    Customer Answer

    Date: 01/15/2025

    I am rejecting this response because:

    Please QUANTIFY The discount you are offering?  I do not consider 20% a "considerable" discount.  Are you able to go 50% as you had offered previously?

    Sincerely,

    ****** *******

    Business Response

    Date: 01/20/2025

    Hi **. *******! 

    Upon review our support reps offer was greater than 20% but we never offered 50%. However, given the issues you communicated as well as our confusion on your warranty (you being expired for 4+ months, not 16 months) we would love to make your requested 50% happen for you. Please contact our support team directly and they can make it happen for you! *****************************************

    We are so glad to have found a solution for you in this situation and cant wait for you to enjoy your new ***** ****** Lights! Thank you for your ongoing support, it is our honor to serve you and all of our fellow Ford owners!

    Sincerely, Your F150LEDs Team 

    Customer Answer

    Date: 01/21/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:10/03/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: ********* I made 2 individual purchases and paid extra for 2 day shipping(Approximately $25 between the 2 orders) The orders were fulfilled within a 24 hour period as described. I expected to receive both of my orders on ********** according to the promise of 2 day shipping as advertised. I only received one of my orders. I inquired about this to the company and did not receive a response I feel that if I paid for 2 day shipping, I should receive both of my packages as promised or at least a refund of one of the extra shipping paid.

    Business Response

    Date: 10/06/2022

    Business Response /* (1000, 5, 2022/10/04) */ Hi Mr. ********, thanks for your support! We are happy to follow up on this issue with you, which I believe we may have already resolved via conversations outside of this bbb channel. Order ********** was placed Wed night of the **** at 9:25pm and fully processed thursday the*****. **** processed your item Friday the **** using your selected delivery option (priority mail service) and delivered Friday ***** Order ********** was placed Wed night of the **** at 9:21pm and fully processed thursday the ****. **** processed your item Friday the **** using your selected delivery option (priority mail service) and delivered Monday******** Priority mail shipping is not a guaranteed two day service and any shown estimates are given directly by the shipping services (not by us) as indicated on our website. That said we have already refunded your shipping fees for the order that arrived one business day later than you expected as a show of good faith and appreciation for your support and for giving us the opportunity to serve you. Please let us know how we can be of further service & thank you again for your support! Your F150LEDs Team Consumer Response /* (2000, 7, 2022/10/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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