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Business Profile

Speech Pathologist

Columbus Speech & Hearing Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My child has been going to speech here. I have stated on multiple occasions which I have the emails for that he would not be attending a zoom therapy session as it would not be helpful. they still scheduled him for two different ones & put them in the system as no call/no shows. He missed this appointment today because his father has been admitted into ICU. they now said he would be dishcharged. explain to me how a family emergency. a life or death situation regarding his father is going to count against him for missing this one appointment? As far as the zoom sessions I’ve already said he would not be able to do zoom so how does that count against him? This is ridiculous & extremely heartless

    Business Response

    Date: 11/10/2023

    We have tried multiple times to contact this Complainant since this complaint was made.  We have left two voice messages requesting call back so that we could be helpful.  The complainant has never responded.  We cannot comment further on matters of medical treatment.

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