Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with Precise Moving Bill of Lading 4/11/2023 price $11,975.70; paid $4400.00 before move on April 14, 2023. Movers arrived at 11:30am that day and asked for $6500. now and certified check or cash, etc. of $6500. when goods delivered. We paid this under duress. ************************ called Precise on April 15th to dispute the extra charges; his calls brought no satisfactory results and Precise simply stopped answering or returning his calls. 53 ft truck and trailer were promised by Precise but a Budget 24ft truck was used to take goods to *********** where they were unloaded and packed into larger truck and trailer. Driver from ****** Moving arrived late on April 26th as Precise did not give him address of storage unit in time. Two men unloaded truck when more men were needed. Finished unloading truck by 9pm. Many boxes were damaged/ crushed and some items destroyed. No attention to boxes labelled "fragile". Photos of damaged boxes and items were sent to Precise. Calls to Precise either went unanswered or we were put on hold for 15 or more minutes. Precise has not returned calls many times. Precise stated in March email they are not "brokers" however credit card shows payment to ****** Moving and $6500 payments were made to Rotem Atios Business Acct. ********************** was not truthful. We were never told that other companies would be involved in this move. This is the first time either one of us has hired a moving company. An online reference check of Precise Moving and Storage showed them as excellent. Job #*******. All documents attached to emails from Precise are no longer available. Managed to get a copy of Bill of Lading when we spoke to ************************, with Precise.

  Business Response

  Date: 06/27/2023

  Dear Valued Customer, Our apologies that you have had the issues you had with your move. Here is our Claims Administrator, ******* email address, ********************************************* She will notify you with the claims information to file a claim for your lost and damaged items, as well as file a dispute for the claims you have brought forth in your email. 
  
  Thank you for informing us. 

  Sincerely, 

  **************** 

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20206782
  
  I am rejecting this response because: 

  This business has proven to be unresponsive to our complaints and request and have proven to be unwilling to resolve this matter.  They offered to send a form for the damaged goods but it was never received by us.

  They have proven to be unprofessional and we cannot place any trust in them.

  
  Sincerely,
  
  *****. *****************************. **********

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23th of this year 2023, I made a deposit of $1950.00 ( One thousand nine hundred and fifty dollars) to ****** Moving **** who's business name is Precise Moving and Storage with address in ******************************************************************************. For the services of Moving and store my belongings. The service was to be done on May 30th, however my family circumstances changed and I no longer needed their services. On April 24th I canceled the services via phone call and via email, when I did not get a response, I sent a second email on April 25th. Then I got a this respond, saying: "we no longer have the merchant account we were using at time of your booking, it will take at least 2 weeks for the refund. Sorry for any inconvenience"I would like to point out that I complied with all the requirements that they mentioned in their estimate services to be able to get a refund and I haven't received yet. I've called several times and every answer is unclear as to why I haven't received my money back and, ********************* ends telling me it will take two weeks, five days, one more week, the accounting team is taking care, just plane excuses. ** seems like she is the only person running the whole thing because there is no customer service other than her. After this experience, this company feels like a scam. The number of my Moving estimate is R6224376. Which if you try to access online is not available anymore.

  Business Response

  Date: 08/16/2023

  Dear *******************************,

  We apologize for the oversight with your refund. Today you were sent a refund to your PayPal account for $1850.00. I will attach a screenshot of the transaction. As ***** explained to you today on the phone. The $100 difference is for the credit card processing fees that is non-refundable.

  
  If you are looking to move in the next year and willing to give us a 2nd chance. We will give you a 20% discount on your next move.

  
  
  Sincerely,
  **********************

  Customer Answer

  Date: 08/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you to everyone that helped me. 

  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We put a deposit on this moving company and now they wont return my calls

  Business Response

  Date: 04/11/2023

  Hello BBB, This customer booked with us for a pick up that is to take place on April 21, 2023. They put down a $100 deposit of their total deposit of $582.50. Are Sales Manager ***** tried calling Ms. ****** today and left her a voice mail for her to call him.

  I have attached a screen shot, that you will see how many times we have tried to reach out to this cusomer by email and phone with no response. Our office number is ************ if Ms. ****** can call in to speak with the Sales Manager, *****, he will definelly resolve her issue. 

   

  Thank you, 

  *************************;

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund of deposit based on change in the moo. There was no way I could exercise the five day cancellation policy as the move was scheduled too soon. I am trying to change the dates as my daughter is no longer going to move until March 25. the woman ****** has been calling and screaming at me all morning. This is beyond unprofessional they need to be disciplined. I want a refund I put down $619. Yesterday February 19, 2023

  Business Response

  Date: 04/06/2023

  Hi ********* Our apologies for the delay in responding. I have Cc'd Ms. ***** the consumer, in this email. I personally spoke with her on behalf of Precise Moving and apologized for the lapse of judgement demonstrated by the Sales Representative in question. We at Precise Moving aim to provide excellent service to our customers at all times, and we sadly fell short at this incident. We have refunded the consumer $619.00 and offered her a 10% discount on her next move if she chooses to give us a 2nd chance. 

   

  Thank you for your patience! 

   
  

  Best regards, 

  ***************************

  ************

  Precise Moving & Storage, LLC

  Phone: ************

  Fax: **************

• Initial Complaint

  Date:01/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible Service, Bait and switch tactics and the typical scam you hear about with moving companies, Stay clear of this company if you want to avoid higher fees and damages to everything you own

  Business Response

  Date: 01/17/2023

  Dear Valued Customer, Your accusations are very concerning. I am very sorry for any inconvenience that you have experienced. I will do everything I can to resolve your issue. Please allow me until the end of the week to get back with you regarding your complaint. 
  

  Sincerely,

  ***

  Precise Moving & Storage

   

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a moving reservation with precise moving and storage on 06/24/2022, and had to cancel the move on 06/27/2022. I sent the cancellation notice on 06/27/2022 via email also I reached out by call and updated.I was supposed to recieve my refund of 1100$ in 30 days it's been close to 60 days still I haven't recieved my money.My emails and phone calls are not being answered and no proper response.

  Business Response

  Date: 08/31/2022

  This customer was not charged by ********************************************* & ******************** llc, We simply provided this customer with an estimate for their relocation needs but there was no charge on their account from our company. We ask for proof that this customer did in fact pay ********************************************* & Storage llc and if they cannot provide this proof,  We request that this complaint be closed out in our favor. 

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Precise Moving for our move from **********, ** to ******, **. The movers picked our stuff up at our apt on 5/29/22 and charged us $7015.01 (well more than the estimated quote which is ok). When I was on the call setting up the move, I was told they could get our stuff to us in a week but by law they have 21 days. We received our stuff June 12 (a week longer than originally promised but under the 21 days so again fine). When our stuff was delivered we were missing our mattress and a handcrafted headboard. We were told that it was left in a warehouse in ********** and it would get to us two days from now. Over the next month we were told that they would deliver it to us every week. The company did not answer the phone half the time we called, when we did get into contact with someone they could not answer any questions, told us they would call us back and I have not one time received a phone call from this company. When I signed the contract and put a deposit down, I was told by ******* that they have their own team and do not use subcontractors however we have had to deal with three different companies in this process. When we call the number provided to us it is a company called ************ however our contract was with Precise. The company who delivered our stuff to ****** was called Seamless movers. No one at the company can provide us with any answers and refuse to give us the number of the owner. We have spent countless hours trying to locate and get this mattress delivered including cancelling flights and staying up past midnight waiting for phone calls and deliveries. We have slept on an air mattress for a month and a half. The order number for this move is P7376927.

  Business Response

  Date: 07/21/2022

   

   To whom is *** concern: 

   

   We do apologize for any inconveniences any customer has had with their relocation. In the event that there is ever a loss or damaged item we have a claims department to handle any and all claims, We always try our best to locate any items that *** have been misplaced or lost during transit as this is not a common issue we have here at our company. We will always provide the customer with the instructions to start the claims process and if the customer does in fact have a valid claim they will get reimbursement under our limited liability coverage which is $0.60 per lbs per article once their claim is processed through our claims department. 

   

   

• Initial Complaint

  Date:07/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We obtained a written estimate for $6326.3 for a two-day move from Precise Moving & Storage LLC, of ******************************* (** DOT 2439030 MC: MC-841285). The Precise Moving truck arrived at approximately noon on 26 June. The crew immediately began loading the truck. The ******* identified himself as "****" from Precise Moving. We noted "***************************" was the name on caller ID when he called prior to arriving. "****" said that he needed to conduct inventory and adjust the price. Well into the truck loading, he came back and told us that the cost would be 2 to 3 times time more than original estimate. He asserted that Precise Moving estimates were often off by a factor of 2 to 3. We became very alarmed over his attitude and started going thru the moving terms and conditions with him. He said that our belongings would not arrive at our new residence for 2 to 3 weeks. We objected to this change in our agreement and he responded that conveying our belongings directly to our new residence would cost an additional $2500 for "straight delivery." The Precise Moving truck was too small to accommodate a 4 bedroom house and **** said that a second truck would increase cost. His final cost came to $17,650 for moving the contents of a 4-bedroom house 200 miles. This was almost 3 times the estimate. **** asserted that we had much more to move than indicated on the estimate. However, the total item count exceeded that of the estimate by only 12% and the furniture count was exact. Precise has not provided us an official **** of lading. **** insisted that payment be rendered in full at pickup even though our estimate stated that it was half-on-pickup/half-on delivery. Precise Moving was initially nonresponsive to e-mail and telephone calls but we reached a management representative who stated on 12 July that she was reviewing the charges. She instructed us to file with CSI, their insurer, but CSI told us that they only handle loss or damage claims.

  Business Response

  Date: 07/21/2022

   

   To whom is *** concern: 

   

   

   This customer was given an estimate based on a list of items they provided our company and it was explained to this customer that this is just an estimate and that if there are any changes on their inventory list on move day that the price would be adjusted up or down based on the actual size of the load. The customer ended up having two times the amount of items they originally provided us to move when getting their original estimate from our company. 

   

   In addition: The customer requested a direct delivery service at the time of pickup which we was not mentioned at the time of booking their order with our company. We had to make arrangements on our schedule and agreed to do a direct delivery for their load but that there would of course be a charge for this direct delivery service to be done for them which is why the customer was charged for this service. 

   

   If the customer has any damages they can file a claim with claims department, We have already provided them with the instructions on how to file a claim.