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Business Profile

Software Testing

MCEBuddy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Software Testing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a lifetime license for their product and now the developer has reneged on the agreement and wants to charge an annual fee. I want a refund or the original terms to be upheld.

  • Initial Complaint

    Date:10/23/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid the company many years ago for a lifetime subscription to the newest version of their software for Windows PC's. Recently, without notification, mine and many other long term users like myself lost access to this directory that houses the program in question. Many, like me, thought they had a computer problem and struggled for a while trying to correct it. I eventually turned to the user group area of ********************** and found out that the changed the terms of our original agreement and blocked us from the new program unless we paid a yearly subscription price, Freezing us at the last version we had acquired.

  • Initial Complaint

    Date:10/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2015 I bought lifetime access to a Windows app (MCEbuddy) including all updates to that app. Roughly one week ago I received a notification by email that I would no longer have **************** updates unless I paid a recurring subscription fee. I and several others have complained to the developer on his support forum but he hasn't responded.

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been selling lifetime licenses to customers for years and have recently decided to revoke those licenses and demand a subscription to continue receiving updates.Many users have already complained on their forums, but the company refuses to honor their already sold licenses.

MCEBuddy LLC is NOT a BBB Accredited Business.

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