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Business Profile

Web Design

Catch A Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year I decided to contact "Catch a Design" to build my website. https://www.catchadesign.com The Initial charge to start with the process was $810.00 (see attached receipt) the company who billed me is called "****** ************" and not "Catch a Design". After the first charge, I was billed $2500 for the domain that should have been active for 7 years. One year after the charges, the website https://gvinowines.com is no longer active. I have lost all the money I spent without receiving the service I paid for. Their emails are no longer active, their phone numbers are blocked and cannot receive calls, there is no way for me to get in concat with them.

  • Initial Complaint

    Date:07/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October of 2021, I paid CatchADesign $1,231.30 for the development of 2 web designs. One website was developed for my husband. The other website, for myself was never developed. I fell ill and have been unable to proceed with my personal business. CatchADesign has never once followed up with me on the development of my website. On July 20, 2022 and again on July 22, 2022, I emailed CatchADesign explaining my situation and requested a refund for $615.60, or half of the $1,231.30. I also submitted a contact request through the company's contact portal. The #************ number that is listed on the company's website belongs to a company called Bridge Logistics. The #************ contact number listed on the company's website is not set up to receive messages. I also called CHASE MILES on his cell #************. That cell # rings busy for 3 rings and then it automatically hangs up. This company's address is *************************************************************. I want a refund of my $615.60 because I did not receive any web development services from this company. It is also suspicious that the numbers listed for the company do not have voice mail. Thank you, BBB, for your assistance in resolving this matter and helping me to get my refund.

  • Initial Complaint

    Date:06/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for two websites to be created. The websites were never created. I asked for a refund and never received a refund. They just kept the money and were very rude.

  • Initial Complaint

    Date:06/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for a company to build and manage a website and social media platform for my pressure washing company, I paid $500 dollars and he has not gotten back to me, not answered phone calls, emails, or text messages. The phone number provided on the website does not match to the so called company it is answered by another man with no relation or connection to the business. Like I said, my website has not been finished and have no way of contacting the guy ******************* who was the one helping me. I do have emails from him before this happened.

Catch A Design is NOT a BBB Accredited Business.

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