Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Vonage VOIP for my business and on the first day realized this was a terrible decision. They promised me multiple times they would walk through the porting process where we would have no down time. They ported without my knowledge and our phones were down. I tried to contact anyone to get help and could get no one. Everything is automated. I called and said I wanted to open new business and that was the only way I got a human on the line. But that is beside the point. I told them that same day I want to get out of my contract as soon as I port my number and they agreed. They told me I needed to call ************ to cancel my account. I tried calling from my line that vonage used to have and it would hang up in the middle of the greeting message. This happened multiple times over multiple days. I recorded this to document. I called on my cell phone and was able to get through. This seemed very suspicious .They asked me for my username for vonage, the last 4 of my credit card number and the cycle date of my account. Fortunately I had all of this information. Outside of their non-existent customer service the call quality is terrible and cuts out often. But the biggest problem here is the process to cancel.

  Business Response

  Date: 12/13/2023

  To Whom It May ***************** am writing in response to the complaint received on behalf of *********************************. The complaint, logged on 12/05/2023, relates to **************** looking to close out his account.
  
  ********************** has reviewed the details surrounding the complaint, and our records regarding ****************************** account. An agent from our ****************** team contacted **************** and they were successful in closing out the account.  ********************** considers this matter resolved.
  
  I am confident that this information will be helpful in resolving this matter.
  
  Sincerely,
  ***********************
  Executive Response Team

  Customer Answer

  Date: 12/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/27/2023 Vonage Business ************* systems portal went down. Vonage has entered into an agreement to provide communication services to a health care organization which is an essential business. The main complaint is not just that the service has fractured our ability to view essential communication with **************** but the customer service and communication to our ********************** with getting our services back up and running. I was told that the issue would be resolved in 1 to 2 hours around 9am and I would receive a call back either way from a manager with updates. I called back at 11:45am as this did not happen and spoke with representatives to get an update which they stated I would need to wait another 1 to 2 hours. This was not the first issue I have been awaiting for a follow-up on. I submitting a case early November because the agency's recorded meetings would not download for the company to review key information regarding patients. This complaint was submitted twice the first time was early September and the issue still has not been resolved the last time I spoke with a Vonage representative they stated that the issue was recorded and escalated and someone would call me within 24 hours.

  Business Response

  Date: 12/13/2023

  To Whom It May ***************** am writing in response to the complaint received on behalf of ***************************. The complaint, logged on 11/27/2023, relates to **************** inquiring into a known event regarding logging into customer's accounts.
  
  ********************** has reviewed the details surrounding the complaint, and our records regarding ******************** account.  ********************** experienced an event that prevented some customer's from being able to access their online account.  Generally such an event has very minimal downtime, but in this case the issue lasted longer than expected.  If an event occurs, all customers have access to our status page (********************************************) to get real-time updates.  We apologize for the temporary inconvenience this may have caused Mr. ******.  We have issued Mr. ****** a credit for the inconvenience.  Currently we are working with our Engineers to assist Mr. ****** with a separate unrelated issue. Vonage considers this matter resolved.
  
  I am confident that this information will be helpful in resolving this matter.
  
  Sincerely,
  ***********************
  Executive Response Team

  Customer Answer

  Date: 12/13/2023

  The Downtime issue has been addressed however that issue was an isolated occurrence which left the communication for  health care providers down. The larger and ongoing issue mentioned in the initial complaint was not addressed this was regarding Downloading the Agency's state required Quarterly meetings from the Meeting portion of the portal. This issue was brought to Vonage's attention in September and again in November under a different case number (********) Each time a representative states they will call me to follow-up but no follow-up occurs and the case gets closed.

  Business Response

  Date: 12/21/2023

  To Whom It May ***************** am writing in response to the complaint received on behalf of ***************************. The complaint, logged on 11/27/2023, relates to **************** inquiring into a known event regarding logging into customer's accounts.
  
  The logging in issue has been resolved and addressed.  We are currently still addressing the customer retrieving old requested data. 
  
  I am confident that this information will be helpful in resolving this matter.
  
  Sincerely,
  ***********************
  Executive Response Team

  Customer Answer

  Date: 12/21/2023

  To whom it May concern,

   

  This issues is not just that I can't receive ******** recordings. I currently do not receive any meeting recording data. The issue is being worked however this has been an ongoing issue.

  Business Response

  Date: 12/28/2023

  To Whom It May *********** style="color: rgb(18, 18, 18); font-family: proxima-nova, sans-serif;">
  I am writing in response to the complaint received on behalf of ***************************. The complaint, logged on 11/27/2023, relates to **************** inquiring into a known event regarding logging into customer's accounts.
  
  The logging in issue has been resolved and addressed as well as retrieving old data.
  
  I am confident that this information will be helpful in resolving this matter.
  
  Sincerely,
  ***********************
  Executive Response Team

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel this service since September 15 and keep getting the runaround. I am the Executive Director of the company and the person who took care of this, our Accountant, retired in April and I do not have easy access to all of the old information. They made me jump through the hoops to become a "Super User" so that I could cancel it, then said that wasn't enough, I needed additional information including a login and password that they never sent to me and would not share with me (they would give me a new password but only if I knew my username and I do not because I was NOT the "Super User.") After threatening to report them somehow they solved that step and said they would call me and I could cancel 12 days ago. Then they said they couldn't reach me and I had to call them (if they did call they did not leave a message). Today it was a new set of info - the login, the credit card on file and the billing cycle date. Enough is enough. I just want my account cancelled. $189 per month for the last 8 or so years, never late with a payment.

  Business Response

  Date: 10/18/2023

  To Whom It May ***************** am writing in response to the complaint received on behalf of ***************************. The complaint, logged on 10/09/2023, relates to ************ looking to close out their Vonage account.
  
  ********************** has reviewed the details surrounding the complaint, and our records regarding **************** account.  ************ contacted us regarding closing the Vonage account, but was not an authorized user on the account to make such a request.  Our support team sent ************ documents to submit to change her to the account Superuser.  Once we received those documents, the agents still needed to verify basic account security questions in order to proceed with closing the account.   Unfortunately at the time ************ could not verify these security questions.  We have contacted ************ several times to continue with the closure of the account at the supplied number, but calls are unanswered and go to a full mailbox.  Subsequently, we have emailed ************ a copy of our disclosures for review and to be approved.  Once approved by ************, we will move forward with the cancellation of the account.

  I am confident that this information will be helpful in resolving this matter.
  
  Sincerely,
  ***********************
  Executive Response Team

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We did a trial with vontage business but never set up the service or agreed to pay. They charged us for more than a year and put ** in collections for a service we never even used or set up.

  Business Response

  Date: 10/18/2023

  To Whom It May ***************** am writing in response to the complaint received on behalf of ***********************. The complaint, logged on 10/02/2023, relates to ************** inquiring into a billing concern.
  
  Vonage has reviewed the details surrounding the complaint, and our records regarding the account in question.  A review of the account shows the account was established by another individual, ***************  We have attached a copy of the sales order.  The account was set up with a 1-year contract (attached) and set for renewal if they decided to keep services without a notice to cancel.  ************** nor the account owner ************** has ever contacted us to cancel the services.  The account was cancelled due to non-payment.  Upon cancellation of the account, the account still had a balance.  We have waived the balance and pulled the account from any future collections efforts.  Vonage considers this matter resolved.

  
  I am confident that this information will be helpful in resolving this matter.
  
  Sincerely,
  ***********************
  Executive Response Team

• Initial Complaint

  Date:09/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had Vonage for years, I notice I was being over charged I called some time in June to cancel te services we were being charged for at that time the repersenative said he couldn't provide me with a credit but he could give us 6 months no charge and the other 6 half price I agree to that. I try logging into my Vonage account on 09/28/2023 and was not able to, I call to find out Vonage had cancelled m account. I have called 2 hours later and no one can tell me who cancelled the account, why and when it was cancelled, We are a business and use this account frequently.

  Business Response

  Date: 10/16/2023

  To Whom It May ***************** am writing in response to the complaint received on behalf of ***************************. The complaint, logged on 09/29/2023, relates to **************** inquiring into the closure of her account.
  
  ********************** has reviewed the details surrounding the complaint, and our records regarding ******************** account.  After our review, it appears Ms. ****** account was closed in error.  When Ms. ****** contacted us a few months ago to cancel and then changed her mind, the cancellation order unfortunately was not rescinded. A new account has been re-established and set up.  We have also credited ******************** account with roughly 6 months of services due to the inconvenience.  Vonage considers this matter resolved.

  
  I am confident that this information will be helpful in resolving this matter.
  
  Sincerely,
  ***********************
  Executive Response Team

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi ***/Mam I am highly dissatisfied with Vonage services because of few issues. 1. My toll free number ************** is used also used by another company (******* investigation)I have made multiple complaints with them regarding this, last month also I faced similar problems and had to changes 5-6 of my toll free numbers. Yesterday again I got to know that ************** is used by some other company. When my clients tried to reach us they here another company IVR. I have been advertising this number on my ****** Ad words marketing and lost more than 500 dollars there. Can you imagine my situation ?This is embarrassing and frustrating at the same time, if you could understand my position being a business owner. This is unfair practice if these guys are selling one toll free number to more than one businesses. Please find the attached case history and Latest Chat transcript. I am hopeful for a positive response with your help. ****

  Business Response

  Date: 09/22/2023

  This complaint is regarding an issue with Vonage Business Cloud, not Vonage Residential. Please have this complaint closed and re-submitted to Vonage Business Cloud.
  - Thank you
  

  Customer Answer

  Date: 09/22/2023

  
  Complaint: 20627404
  
  I am rejecting this response because:

   

  i have already tried to get this resolved with vonage a number of times with no resolution.

  Why should I go back to vonage again and get into the same loop all over again? 

  I hope I have provided sufficient information for them to action and address my concern.

   

  I would BBB to look into this malpractice and take strict action and help me.

  Please find a new audio clip attached, for the *** that plays on the vonage number. (when my customers are trying to reach my company, however call goes to another company)

   

  I hope this should suffice the reason for my frustration.

   

  I look forward to a prompt action.

  
  
  
  Regards,
  
  *************************

  Business Response

  Date: 10/11/2023

  To Whom It May ***************** am writing in response to the complaint received on behalf of *****************************. The complaint, logged on 09/26/2023, relates to ******************** inquiring into a billing and service related issue.
  
  Vonage has reviewed the details surrounding the complaint, and our records regarding ************************ account. An agent from our Executive Response Team ("ERT") contacted Mr. ******** and explained that one of the numbers he was assigned was a bad number.  Unfortunately when assigning the number, the agent neglected to thoroughly test the number.  The agent was subsequently coached regarding this matter and we apologized to *********************  We have also issued Mr. ******** a credit due to this issue. Vonage considers this matter resolved.

  
  I am confident that this information will be helpful in resolving this matter.
  
  Sincerely,
  ***********************
  Executive Response Team

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20627404
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/11/2023

  To Whom It May ***************** am writing in response to the complaint received on behalf of *****************************. The complaint, logged on 09/26/2023, relates to ******************** inquiring into a billing and service related issue.
  
  Vonage has reviewed the details surrounding the complaint, and our records regarding ************************ account. An agent from our Executive Response Team ("ERT") contacted Mr. ******** and explained that one of the numbers he was assigned was a bad number.  Unfortunately when assigning the number, the agent neglected to thoroughly test the number.  The agent was subsequently coached regarding this matter and we apologized to *********************  We have also issued Mr. ******** a credit due to this issue. Vonage considers this matter resolved.
  
  I am confident that this information will be helpful in resolving this matter.
  
  Sincerely,
  ***********************
  Executive Response Team

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20627404
  
  I am rejecting this response because:

   

  None from Vonage contacted or discussed about this credit. Moreover the monetary loss is much higher and I have lost a lot of business due to there mistake. I had spent more than $5000 on ****** add words on the WRONG Contact numbers provided by Vonage. 

   

  I do not accept this credit and would request BBB to please look into my case. I have presented all the communications with Vonage and It was not with one number but I had to change more than 5 numbers provided by them. 

   

   
  

  
  
  Sincerely,
  *************************

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20627404
  
  I am rejecting this response because:

   

  None from Vonage contacted or discussed about this credit. Moreover the monetary loss is much higher and I have lost a lot of business due to there mistake. I had spent more than $5000 on ****** add words on the WRONG Contact numbers provided by Vonage. 

   

  I do not accept this credit and would request BBB to please look into my case. I have presented all the communications with Vonage and It was not with one number but I had to change more than 5 numbers provided by them. 

   

   
  

  
  
  Sincerely,
  *************************

  Business Response

  Date: 11/07/2023

  To Whom It May ***************** am writing in response to the complaint received on behalf of *****************************. The complaint, logged on 09/26/2023, relates to ******************** inquiring into a billing and service related issue.
  
  Vonage has reviewed the details surrounding the complaint, and our records regarding ************************ account. An agent from our Executive Response Team ("ERT") contacted Mr. ******** and explained that one of the numbers he was assigned was a bad number.  Unfortunately when assigning the number, the agent neglected to thoroughly test the number.  The agent was subsequently coached regarding this matter and we apologized to *********************  We have also issued Mr. ******** a $250 credit due to this issue. We have also informed Mr. ******** that moving forward with his next billing, any unaccounted for line item Toff Free numbers will be charged to upcoming invoices.  We have explained that if he chooses to remove these up unaccounted for services, he will not be billed.  Vonage considers this matter resolved.

  
  I am confident that this information will be helpful in resolving this matter.
  
  Sincerely,
  ***********************
  Executive Response Team

• Initial Complaint

  Date:09/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My initial contract was with Vonage for two years for my business. This ended in March 2023. They will NOT cancel my account. They say my two year contract automatically renews and there is over a $1,000 cancellation fee.

  Business Response

  Date: 10/11/2023

  To Whom It May ***************** am writing in response to the complaint received on behalf of *****************************. The complaint, logged on 09/26/2023, relates to ****************** looking to close out his account.
  
  ********************** has reviewed the details surrounding the complaint, and our records regarding ********************** account. An agent from our ****************** Team ("ERT") contacted ****************** and they were successful in closing out the account. Ms. ******* signed up for a 2-year contract with an automatic renew after the initial period.  We have attached those documents.   Ms. ******* was assessed her ETL (Early Termination Liability) based on the agreed upon Terms of Services (************************************************************************).

  (b) Early Termination Charges - Fixed Term Services.
  

  i. Early Termination Liability. If Customer terminates a Sales Order or all or any of the Service(s), other than pursuant to Section 26(b) (Vonage Default), or if Service is terminated by Vonage hereunder pursuant to Section 26(a) (Customer Default), all charges, Taxes and Fees under such Sales Order will be accelerated and Customer shall pay ********************** the sum of: (i) all unpaid amounts for Service(s) actually provided; plus (ii) 100% of the remaining contracted monthly recurring charges as of the date of termination through the end of the Service Term as prescribed in the Sales Order, or if such termination is prior to the Activation Date, the monthly recurring charges multiplied by the number of months prescribed by the Sales Order for the Service Term; and (iii) applicable Taxes and Fees on all of the foregoing. Vonage may automatically charge Customers selected method of payment if Customer is paying via credit card or ACH, or Customer shall pay such cancellation amount upon receipt of an invoice therefore, at Vonages option, pursuant to Section 11(a) (Billing and Payment Processing).
  
  I am confident that this information will be helpful in resolving this matter.
  
  Sincerely,
  ***********************
  Executive Response Team

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vonage charged my credit card over $4000 over a period of three months. I have no idea where they received my credit card information and they will not tell me, nor will they tell me what the business name is that is associated with this charge. I have called several times in an attempt to resolve this issue and receive a refund. They claim that they will call back within 24 business hours, but they do not call back. The agent is unable to escalate my claim or tos hare a phone number for the department the claim is being referred to.

  Business Response

  Date: 09/28/2023

  To Whom It May ***************** am writing in response to the complaint received on behalf of ***************************. The complaint, logged on 09/21/2023, relates to ********** inquiring into unknown charges on her credit card.
  
  Vonage has reviewed the details surrounding the complaint, and our records regarding ************** inquiry. An agent from our Executive Response Team ("ERT") contacted ********** and determined that ************** information was used fraudulently to establish an account.  Currently Ms. *** has disputed the charges with her credit card company and we are awaiting the credit card companies findings.  If the credit card finds in favor of **********, no fund will be issues as the monies would've been returned.  If the credit company finds the charges in our favor, we will issue ********** a full refund for the charges. Vonage considers this matter resolved.

  
  I am confident that this information will be helpful in resolving this matter.
  
  Sincerely,
  ***********************
  Executive Response Team

• Initial Complaint

  Date:08/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having a problem with my customers getting diconnected call not going through. I tried to call customer service and they will only contact me via email. I cannot see how they can fix my problem throught email. I am paying hundreds of $$ per month for a working phone system, I expect to have one. I already had the isp here and everything else is working. When I asked technical person to call me he said he cant help me. So basically I'm a customer losing ********************** and paying for something that doesnt work and no help. I wonder how long I would be in business if I told that to my customers. Is vonage going out of business? I'm hoping this email sent to me regcading cancelling my service was just a rogue employee that doesnt care about customer service, They would rather cancel my account then give me a phone call. Its kind of ironic that the phone company doesnt take phone calls.

  Business Response

  Date: 08/17/2023

  To Whom It May ***************** am writing in response to the complaint received on behalf of Mr. *****************. The complaint logged on 08/04/2023, relates to Mr. **********;having issues with his service.  We have reached out to ************** and addressed the call routing issues they were having associated with the account.  We definitely understand ************** frustration and apologize for his experience.  As a measure of good will, we have issued ************** an account credit.  Vonage considers this matter resolved.
  
  I am confident that this information will be helpful in resolving this matter.
  
  Sincerely,
  ***********************
  Executive Response Team

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All started July 13 The business ringplanet and Vonage coerced us under false pretenses into contract and are refusing to end contract terms. They claimed to be a third party to ******** but when we reached out to ******** they claim to not be affiliated to the company's in question. We spoke to ringplanet and Vonage but they are showing no interest in solving the problem. They told me that if we get services through them this will lower my bill with ******** but ******* informed me that they wasn't affiliated with ringplanet or Vonage these two company's also asked if I want my phone numbers transferred over with no charge. They told me that they had already transferred one number but they couldn't transfer the other number that they would have to give me a new number. After having problem with my internet. I reach out to ******* only to find out that I had and outstanding bill for $1075 because of early termination. I informed them that I didn't cancel my services with them. So after talking to ******* they did fix my services and put in dispute about ringplanet and Vonage. I should have known something wasn't right with these company because they called me four time after setting up services with them offering me the same low price. These two company are working together to cause a lack of issues in businesses that shouldn't be. Thanks

  Business Response

  Date: 08/03/2023

  To Whom It May ***************** am writing in response to the complaint received on behalf of *****************************. The complaint, logged on 08/02/2023, relates to **************** having concerns with RingPlanet.
  
  Vonage has reviewed the details surrounding the complaint, and any records regarding ****************. Our records indicate the **************** has never been a customer of **********************.  Any grievances or complaints, should be leveled at the business RingPlanet (***********************) as this business isn't a part of any Vonage entity.

  
  I am confident that this information will be helpful in resolving this matter.
  
  Sincerely,
  ***********************
  Executive Response Team