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Business Profile

Tree Services

Don's Tree Service, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Dons Tree service to cut down 11 trees and grind down all stumps on my property. On 8/27/2022 their crew put a hole and major dents in my sheds roof/sides and left the worksite without mentioning it. It took great effort to get them to repair it and the repairs were insufficient. They finished their job but left several stumps left unground. This caused delays on another project at my home. During this I asked to be communicated with in writing so as to have accountability after many issues. Dons Tree instead sent multiple people to my home and insisted on calling me, disrespecting my wishes. To this day, March 15th 2023, I still have damage to my shed and yard from their failed services. The shed repaired by the company has holes and is allowed wasps inside, it is still dented and my yard is a mess.

    Business Response

    Date: 04/06/2023

    Good afternoon ************! I'm reaching out to you regarding the complaint received from *******************. I am attempting to respond to said complaint but it won't allow me to process it in the portal. I was given your email address in hopes that you can assist us. Please see our response below and our pictures and correspondence with **************** attached. We look forward to hearing from you soon.
     
    Good afternoon! Don's Tree Service strives to make sure that our clients are happy with their overall service. ******************** service was no exception. We have tried to rectify the situation with **************** on several occasions. We repaired the shed, grinded the stumps and smoothed any ground surfaces that were damaged during her tree service. We've attached pictures of the repair and her yard after we attempted to rectify the issues. She refuses to meet with us in person to provide a thorough walk through of her property to resolve issues. It was difficult communicating with **************** since she only wanted to be contacted through email only and we respected her request. The trees and it's debris were removed as it was stated in our contract. We also made every attempt to resolve any issues on our part. We have more pictures and correspondence with **************** that we weren't able to upload here. Please let us know where we can send this information. 
     

    Sincerely,
    *****************************
    Account Manager
    Your Friend at Don's Tree Service
    Phone: ************

Don's Tree Service, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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