Complaints

This profile includes complaints for Aaron's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aaron's has 1720 locations, listed below.

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  Aaron's

  400 Galleria Pkwy SE STE 300 Atlanta, GA 30339-3182

  
• 

  Aaron's Sales & Lease Ownership

  4111 Montgomery Hwy Dothan, AL 36303-1518

• 

  Aaron's

  1725 Ashville Rd Leeds, AL 35094-7556

• 

  Aaron's Sales & Lease Ownership

  2556 Cobbs Ford Rd Prattville, AL 36066-7708

• 

  Aaron's

  1322 E Highland Ave Selma, AL 36703-3209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got financed for a couch and it was supposed to be delivered on a Thursday or Friday. They wouldnt deliver the couch so we had to goand pick it up. Then once we got the couch in our house one side of the couch not my cat Pee we talked to manager he said hed have someone from his company come out and shampoo. The couch after they did that on the one side of the couch, we bedbugs on the other side of the couch. We took it out of the house called them yet again they said theyd give us a another used couchsame price and come out with the bug exterminator and inspect the house on the couch and treat the couch before its in the house and weve still been waiting

  

  Business Response

  Date: 04/14/2025

  *****,

  Thank you for bringing this matter to our attention. To assist you further, please provide the store location along with at least one of the following: phone number, email address, or agreement number associated with the account referenced in this complaint. The information currently provided does not match any records in our system.

  Kind regards

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture from Aarons I make my payment every 2 weeks automatically it comes through around 530 am I also keep my card locked but unlock it before the payment t come out my account April 4 my card was locked and payment was attempted at 4am so I called the store once it open to make the payment over the phone ******* was assisting and told him I wanted to make my payment he stated the amount and I told him thats not the correct amount he said I was being charged a late fee because he was taking the payment I told him the payment not late its due today how is it late he said cause hes taking the payment I told him they have taken my payment over the phone on the due date and I was never charged a late fee at that point I told him since Im being charged a late fee the same day its due Im not making the payment if Im being charged late fee Ill wait on making the payment they go over your contact verbally with you but never states if you make it directly with them on your due date late fees will be charged Ive made multiple payments over the phone on my due date and no late fee ever been charged they can pull the call before it starts it tell you on a recorded line they can pull all calls from when I called and made payments

  

  Business Response

  Date: 04/15/2025

  *******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our General Manger has had the opportunity to discuss with you your concerns and work with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a washer and dryer set we had returned it this was in 2019 or ********************************************** after all these years.I was looking into renting a washer and dryer set they are refusing me business

  

  Business Response

  Date: 04/14/2025

  ******,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our Regional Manager has had the opportunity to discuss with you your concerns and work with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They owe me a refund which they are not giving me I keep calling ************ corporate office,I never received what I was paying the down payment for.

  

  Business Response

  Date: 04/14/2025

  Celine,

  Thank you for bringing this matter to our attention. According to our records, a refund has been processed on your Aaron's account. *********************** do not hesitate to contact us at **************, if you have any further questions or concerns.

  Kind regards

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a dryer from Aaron's in McAlester. I have 2 payments it broke I sent it back they provided a loner ( with a bad heating element) of lesser value.

  

  Business Response

  Date: 04/14/2025

  Aarons has attempted to provide 3 temporary dryers to Mr. ******** All 3 have failed to work in Mr.******** residence and at least 2 began emitting smoke when they were plugged in. This indicates that Mr. ******** residence appears to have an electrical problem. Aarons employees attempted to notify Mr. ******* about this issue but Mr. ******* was not receptive to any communication from Aarons employees about the issues causing the problems with his dryer. Additionally, in his communications with Aarons employees, Mr. ******* has been belligerent,aggressive, threatening, and has directed profane and vulgar insults towards Aarons employees. Such behavior is unacceptable. Our Regional Manager informed Mr. ******* on March 22, 2025, that as a result of his actions, Aarons would no longer do business with him. Aarons is open to refunding Mr. ******** last two rental payments provided Mr. ******* returns all rented merchandise to Aarons. Mr. ******* should contact his local store and make return and refund arrangements.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23099014
  
  I am rejecting this response because:They lied. No electric problem.See you in court.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 04/18/2025

  We dispute Mr. ******** allegations, and we regret we were unable to reach a resolution with Mr. ******** The resolution we offered in our previous response remains open.

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23099014
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 4 accounts with ********************************************* and I watch it very closely on line I make my payments and if my card is locked they call and I turn my card on so they can get there payment. I also understand that if its a day late there is a 8/9 late fee. But as Im going over my accounts something just doesnt look right and I have brought this up to them before and they claim they cant see the on line accounts or what it shows us. With this being said lets do my tv for example I paid ***** they took 3 payments just today and have one set up next week march 26 $***** and march 27th for $55, I know something isnt right and this really needs to be looked at because I also understand I pay way extra for this stuff due to bad credit but come on my agreement was for this tv to cost me like 30 bucks a month or something (dont know exactly off the top of my head) and just today I made 3 payments plus last week? If you can help me great if not I will need to seek someone further to look into this.

  

  Business Response

  Date: 03/25/2025

  *****,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer.  Our records indicate that we have made multiple attempts to contact you regarding your concerns; however, we have been unable to reach you.  We kindly ask that you please contact your local store to speak with the General Manager, so that we may discuss with you your concerns. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 17, 2025 We ordered a twin bed, foundation and mattress encasement from Aarons. I attached the pictures. They delivered it yesterday and basically walked in our home and threw a mattress and box spring on the ground. I called Aarons and they were like too bad. I called the manager **** and spoke with **** they were not helpful just were like oh well. To bad. We want them to make it right.

  

  Business Response

  Date: 03/28/2025

  *****,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our General Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  furniture was delivered to my home and damage was caused.1) broke a light bulb in the socket, had to get electrician to pull out the broken pieces 2) took down a light fixture, threw it on the floor and broke it 3) put a dent in the ceiling 4) scratched a wall 5) delivered and put together the wrong bedroom set 6) left the bedroom in a disaster state, screws, pieces and Styrofoam all over 7) put on hold for over 15 minutes 8 different times, no-one ever came back on the line have called several times, was told by the manager she would call me back, never did,

  

  Business Response

  Date: 03/25/2025

  ********,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our Regional Manager has had the opportunity to discuss with you your concerns and is working with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15, 2025, I received notification that my claim was denied, and I would like to express my concerns about the reasons provided:1. **Proof of Loss Timing**: My claim was denied because it was said that proof of loss was not submitted within 90 days. I filed my claim on January 25, 2025, which is within the required timeframe.2. **Exclusion Due to Mental Disorder**: The denial states that my unemployment is attributed to a mental disorder. I would like to clarify that my disability is classified as ******* Migraine with Aura, which does not fit this exclusion.3. **Non-Club Member Status**: I was informed that my claim was denied due to being flagged as a non-club member. I began my club payments at the start of my plan, as confirmed by the store manager.4. **Contract Start Date**: The denial mentioned contract terms requiring contracts to start on or after my last day of work. I would appreciate clarification on how this applies to my situation.5. **Employment Duration**: It was stated that I was neither unemployed nor on leave for more than thirty days, which is inaccurate, as I was employed until October 1, 2024.I feel that AArons may not be fully fulfilling their obligations in this matter, and I am frustrated with the lack of support from the Better Business Bureau. I kindly request a thorough review of my situation and a re-evaluation of my claim.I have always fulfilled my obligations by paying my dues, and I hope for a fair resolution from AArons. While I am willing to cover my portion, I believe its only fair for the club to pay their share as well.Individuals who work hard should not be disadvantaged by complex policies. I hope for a resolution that reflects fairness and integrity. Thank you for your attention to this matter.

  

  Business Response

  Date: 03/18/2025

  *********,

  Thank you for bringing this to our attention. We appreciate you being an Aaron's customer. Our Regional Manager has had the opportunity to discuss with you your concerns and work with you toward a resolution. If you need any further support, please do not hesitate to reach out to us at **************.

  Kind regards

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ex boyfriend had got some furniture from Aarons. I was told I was used for a reference because I only qualified for $20 in credit. I had never paid on this account. Nothing was ever taking out of my bank account for this. Everything was taken from the ex boyfriends account. I have explained this to several representatives who i have spoke with who stated this would be taken care of but im still receiving a bill for something I Do Not Have and have mever paid a dollar on. Im requesting to be removed from this account . It does not belong to me

  

  Business Response

  Date: 03/18/2025

  *****,

  Thank you for bringing this to our attention.  We kindly ask that you contact our ***************************** at ************** directly during normal business hours to discuss how we can assist you. The hours of operation for our ***************************** are as follows: Monday Friday 9am 6pm (EST).

  Kind regards