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Business Profile

Network Computers

SafePC Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****************** and SafePC are not honest, reputable, competent or professional. On 5/9 ******* deactivated my office 365 account. I needed a password reset that took 2 weeks to do according to her. All I needed was to download an app on my phone. I should not have been billed for her incompetence and lack of basic knowledge of office 365. Not only that I asked several times for the cost if a password reset. She arbitrarily came up with a rate for 2 weeks of work when again it literally took 5 minutes to fix. She has no accountability for her lack of knowledge of the product and how to fix issues. She then doubles down using bully tactics and threats of termination of services in order to force payment of invoices that are arbitrarily made up in her head. I also pay 300% of the actual cost of office 365 in order for her to provide services such as password resets which she does not honor. Price gouging, disruption of business and sales along with terrible customer service and no accountability. In response to her bully tactics she wrote the following " If payment has not been made by today, we are turning you over to legal collections, and we will report to the federal government your practice of not paying vendors and former staff members."I have no idea why not knowing the job you claim to be a subject matter expert in would warrant this type of response.

    Business Response

    Date: 11/10/2022

    At the time of this issue, their was miscommunication between me and ************. He is a great customer of ours, and we continue to provide IT support to him. Furthermore, I sit on his companys board. It was my understanding that the complaint was removed, therefore we felt a response was not necessary. I am copying ************ into this communication, please let me know if you need anything else.

     

    Warmest Regards,

    *************************

    President & CEO

    Safe PC Solutions/Safe PC Cloud

    Cell: **************

    Direct: **************

    Email: ***********************************

    www.safepccloud.com

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