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Business Profile

Data Recovery

Local Data Recovery, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been called about a debt that is 7 years old they have told me they send paperwork to my address which i never received I did make an arrangement to pay because they they threaten me of taking away anything that has my name which is my car that i still owe also the day i was suppose to make a payment i couldnt didnt ahve enough and got a call asking why i explain my sitution and pretty much was told good luck I dont think its right never said i didnt want to pay its that at this moment im not in good financial status O asked for atleast till Jan that i file taxes and the answer was No!!

    Business Response

    Date: 12/01/2024

    Greetings! We understand that life happens and it seems as though we need to have a manager reach out to you because of the misunderstanding that you have had with your current agent. We apologize for any misunderstanding and we look forward to amending your current arrangements to fit your need in wanting to resolve this matter. Keep in mind that the arrangements that was set up by you was not met and we are on standby to help when extreme hardships occur. 

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They claim to be trying to collect for a client but have not provided proof that they are legitimate and have been threatening with all sorts of c*** from filing fraud taking my money and more. If you are supposedly collecting for a client just cause you provide their name no one is going to for one pay it or even agree to it. They need to provide proof. The level of harassment and threats are ridiculous

    Business Response

    Date: 08/05/2024

     

    Dear consumer, we are sorry for any miscommunication this has caused on your end and we always ensure that we let you know what client we work on behalf of. It seems as though you are having a legitimacy issue with our company and thats an easy fix! Please contact our support team for any questions you may have.

    Thank you,

Local Data Recovery, LLC is BBB Accredited.

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