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Business Profile

Computer Software Developers

Deputy Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked their support team to close out my account with them as a contractor but I keep getting the runaround.

  • Initial Complaint

    Date:06/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payment was processed on March 31, 2022. We paid $1,440 and then were refunded $360 for a promotional discount they had. Sales promised to meet requirements of a great time management solution for us, great support, ease of use, speed up our payroll process, simple and easy integration with ADP Run, a speedy user experience when clocking in and out of the kiosk, and more.I had issues with integrating ADP Run, because their website was linking to ADP Workforce now add-on and was giving incorrect directions. I did not know this and was frustrated. I contacted their support on April 4th who also was stumped, and could not solve the issue. They then send the support ticket to escalated support who failed to contact me. On April 13 I contact my sales contact and he does not work there anymore and I am directed to someone else. This sales associate gets me in touch with escalated support quickly and offers me a partial refund. He said "I also reached out to our Finance team to provide a full free month for you since you've been unable to use Deputy for the last few weeks." I have never received this.The kiosk facial recognition is a must for us, due to the use of PINs having a terrible and slow UI/UX. Sales was aware that I needed a fast UI/UX on the kiosk. The facial recognition was supposedly quick and accurate, and here we have experienced inaccuracies with it daily. May 24 I contacted support with this problem. This was taking forever to solve and I have lost patience. I was told I would get a full refund after I cancel. I go ahead and delete all data then click on cancel and see a message indicating that I will not receive a refund. I went back to support to confirm that I will receive a full refund. At this point their global support director (T) tells me that the support agent was mistaken. T also sends me a response with disrespect towards me.The finance team also failed to contact me twice after this, forcing me to respond to T.And more problems

Deputy Corporation is NOT a BBB Accredited Business.

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