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Business Profile

Class Action Settlement Administrator

Classaura LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Case : ******************************* Name: ************************* Confirmation Number : 2b2ed4839ec7ae30 Settlement check has gone to old address Please send my check to updated address - ***************************************************************************** Thanks *************************

  • Initial Complaint

    Date:08/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business has not sent me my check from the kroger bread crumbs settlement My name is ******************* and my claim id is **************** . I contacted the business in sept last year to reissue my check to updated address and the business did not send me the check. I request my check be sent asap to the below address ************************************************************************ Thanks *******************

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This for Labrada Class Action settlement. My name is **** Tangs and my confirmation number for settlement is 8e207168d72c5101.I contacted the class admin to reissue my check to correct address and its been 2 months and the class admin has not responded or sent communication to me about the reissue (proof attached)Requesting class admin to reissue my check as per email on June 8., 2023 (regular **** mail without tracking or signature else will go back)

  • Initial Complaint

    Date:07/26/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had filed a valid and timely claim for ****** v. ********** Casino settlement My claim id is PCHKA- RMLU4 The admin has started distribution and sent settlement checks . MY check has still not been received by me . Please update me when my check was sent . depending on that i may need to get it reissued

  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is *********************. My Confirmation Number is ff33da94bba66590 for Labrada Class Action I havent got my settlement payment yet because i have moved. Class admin is non responsive after confirming they will send the check to below address (proof attached)***************************************************************************-6455 Regards *********************

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to get in touch with class admin with regards to Kroger Bread crumbs settlement My claim number is 7528a83fd3c407d7 Class admin issued a check to my address which was never received since i moved from old address Please reissue check to new address below *******************************************************************************

    Business Response

    Date: 05/03/2023

    Our email is **********************. Please send us an email detailing the situation and we will do our best to help.

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The class admin says hey reissued my check for Kroger Bread Crumbs $780K False Advertising settlement but nothing has come through in the mail and there is nothing in informed delivery. I reached out and informed the settlement admin and they still have yet to re-sent my check or communicate/update its status further with me. Request class admin to send my check asap using regular ***** I have asked the mail person to keep an eye out for the same Thanks ****

    Business Response

    Date: 04/13/2023

    As we have tried several times to send a new check and all have statuses of "Delivered" in our systems, there is nothing more we can do.

  • Initial Complaint

    Date:04/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My settlement check for Kroger Bread Crumb Settlement (Claim ID# ******************** class admin told me back in jan that they were reissuing my check but till date nothing has been sent by them

    Business Response

    Date: 04/13/2023

    We did send a new check back then but we are happy to try again.

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Class Admin has failed to issue my settlement check for Kroger Bread crumbs litigation for claim ID **************** . They told me back in dec 2022 they would reissue the check but never did and took my money. I would like them to reissue my check asap and confirm back

    Business Response

    Date: 03/07/2023

    Sorry to hear you never received your check. We sent it out back in December and this is the first we're hearing of any issues. Please email ********************** with the best address to send your reissued check to.

    Customer Answer

    Date: 08/14/2023

     
    Complaint: ********

    I am rejecting this response because:

     

    Please re-open this complaint : #******** and assign to business since they havent send my check yet. I provided them clear instructions to send them via regular **** mail without tracking and they failed To do that so the check went back and since then I havent heard from them. I can also receive payment via paypal at my email **************************
     
    Thanks
    *****************

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The settlement admin has failed in its responsibility to properly reissue my check for Kroger bread crumbs settlement. They initially made a mistake and sent my check to someone and apologized . Then they were told to reissue to updated address but no check was received through ***** So i reached out couple of times again again and this time they did not provide any response and update and just kept the settlement money

    Business Response

    Date: 01/11/2023

    Our records show your check was processed on September 30, 2022 and delivered on October 05, 2022 at 02:09PM. If you still have not received it, we would be happy to reissue another one. Please email ********************** so we may address this.

Classaura LLC is NOT a BBB Accredited Business.

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