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Business Profile

Carry Out Food

Popeye's

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Popeye's's headquarters and its corporate-owned locations. To view all corporate locations, see

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Popeye's has 506 locations, listed below.

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    Customer Complaints Summary

    • 839 total complaints in the last 3 years.
    • 396 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 10, 2025 at 3:40pm. I placed a dine in order. ******************************* and drive through ordered and received their orders before I did. After 20 minutes of waiting I still had not received my order. I asked to speak with the **** explaining that after 20 minutes I still had not received my order and requested a refund. The manager then stated she could NOT a cash refund but ONLY a card refund. I didn't pay with a card but WITH cash. She said she couldn't give me my money back. I then asked for the corporate telephone number and she proceeded to tell me she couldn't give me the corporate number (lie). REFUSED TO GIVE ME MY MONEY BACK.

    • Initial Complaint

      Date:04/11/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Worst experience ever at a Popeyes chicken. We waited almost 1 hour for our order to be made. After they told me it will be only 20 minutes for my order to be ready. Then after waiting so long just to get home to my order incorrectly made. Will never come back to this location ever again. Every time I come to this location it takes forever just for any kind of order. This location needs real help in leadership and job ethics.

    • Initial Complaint

      Date:04/08/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for three chicken sandwiches with bacon and cheese just asked for no sauce.. They gave me three chicken sandwiches. With no bacon or cheese . I bought a four piece chicken thatI paid extra. For because I want to breast a wing and a leg, but I didnt receive any of that. I received a three piece with two thighs..

    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Plastic found in baked food.

    • Initial Complaint

      Date:04/07/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      y wife and I enjoy Popeyes as a fast-food chain chicken. We get it and know it is almost always excellent. Unfortunately, we had a bad batch. Normally not an issue, if we could have just gotten the issue resolved but your company's lack of customer service is atrocious. I called the store numerous times, including non-peak hours as I know they are busy with no response. I also called the customer service line but that just goes to a phone tree that texts me a link to go in the app. The app doesn't recognize the order ID#************************ despite 3 repetitions of it and the link to request service on the app just says someone will be in touch within 48 hours and still no one has resolved the issue. A small issue that could have been easily resolved has turned into a big headache due to your company's lack of support and service.

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 5th I ordered food from Popeyes. After my order was placed and I arrived they told me they were out of the food I ordered. They asked what I wanted to replace the food with where I said No thank you, could you just cancel my order and refund it. They told me that they were unable to and that I should do it through the app. The customer support on the ********************** mobile app said they couldnt give me a refund and that they could give me a coupon instead. I said thanks for the coupon but I want a refund for my order. I placed an order and didnt receive the food, simply. I just want my money back.

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order in restaurant at Popeyes for chicken and sides. When I arrived home the chicken that was given to me was petrified looking, dry, old and not edible. I had to throw away the chicken because it tasted old, was so dry couldnt swallow it. I immediately called the restaurant and spoke to the manager ***. I advised him of what happened. He said I could come back and get one box of spicy, but not the full order tonight, however it was 7:30 pm at night and a 20 minute drive each way. I asked if I kept my receipt would I be able to get the meal tomorrow or next week as a replacement. He told me no that he would only replace the box is spicy chicken despite me ordering 2 boxes of chicken one regular and one spicy and 2 sides. I advised him that our dinner was ruined and we were not able to eat the chicken. This is unacceptable after spending $32 on a meal that went in the garbage to only replace a box of 5 pieces of chicken. I would either like a full refund or a complete replacement meal.

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited this Popeyes on April 06, 2025. There were a couple people already in the drive thru. I ordered my food after waiting my turn as I was pulling around this Popeyes decided to have their trash can in the middle of the drive thru driving area for customers. The way you come off an angle after ordering its no way to see that trash can if you are in a truck or van which sits lower on the ground. I unfortunately hit the trash can and it caused damage to my truck. I have pictures and videos showing the damage and where the trash can was located. There is a yellow line customers are to stay in while driving around the building. I was well within in that area. Why is there a trash can in the drive thru? The manager there who was training was extremely rude and laughing the whole time. He never bothered to help me or apologize for the incident. He laughed in my face. The store manager and general manager are failing to acknowledge that the trash can should not be in the drive thru. It should be closer to the building. A general liability claim needs to be filed immediately. I will get a lawyer if I have to.

    • Initial Complaint

      Date:04/07/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on their website and then it glitched. I used rewards, and they took them away 1800 points. And then they charged me the full amount anyway, without any warning or saying, any reason why they could not redeem it. My order arrived and we were missing the drink. I attempted to contact the store via phone and it did not ring or anything. And could not get in touch with anyone I attempted to reach the 800 number, which is corporate. And they have not responded to me, and it's been 3 days. I attempted to call another adjacent store. They seemed unaffected I didn't care. I called another one during the day. And they said they would pass it on to their manager and still no response. I'm very frustrated with the lack of being able to contact a store directly. The phone is not functional. The main corporation is not even able to be in touch with directly. This is bad business.

    • Initial Complaint

      Date:04/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spent $30 on a pickup order restraint said they didnt have it even after I showed them my bank statement and order number. Still didnt help me out. I then contacted Popeyes support and was straight up ignored by them even after sending about 5 emails. Also have had other people tell me when they dont want to refund theyll ignore your email. Its my $30 and I didnt get anything from it

    Popeye's is NOT a BBB Accredited Business.

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