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Business Profile

Internet Services

Velofi Internet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The worse internet service ever because you cant even reset your router seeing as to how theres none in your apartment. Instead you have to contact them by calling or email (they dont even have a website) to fix your issues which takes a whole day. And no, it doesnt matter if you call earlier in the day I still takes the next day for your service to be restored. I just think its ridiculous that you dont have a router when resetting it is the easiest way to mix most problems. Problems that would take a minute to fix but dealing with them would take a day or worse days. Basically this company ***** and I would much rather pay for Spectrum than this ********* wifi.

  • Initial Complaint

    Date:08/03/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite several calls and complaints this ISP has not restored my internet connectivity for almost 2 weeks. They're continuing to charge me at a rate of $115 per month and claim they are working the issue, but I have had no communication on tangible results thus far.

    Business Response

    Date: 08/21/2024

    We have reached out to the customer and there was a minor connectivity issue for about two weeks.  We apologize for the inconvenience, and this has been corrected.

Velofi Internet is NOT a BBB Accredited Business.

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