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Business Profile

Education

Code Ninjas Alpharetta-Milton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent an email back in September 2022, asking them to stop payment until further notice. However, I found out that they started re-charging my credit card without my acknoweldgement for the 5 months in 2023. They tell me they had "freezed" or put my account on a "hold" and told me that the contract says that the payment will automatically re-charge after a certain amount of a period. (They did not tell me this about "hold" period when I said STOP the payment) I noticed the charges because of the automated "failed payment email" which was due to the expiration of our credit card. They didn't even let us know that we are getting charged again. This could've gone unnoticed for I don't know how many years if our credit card didn't expire. They did not bother to contact us about this, nor sent reciepts on these charges. When asked for a refund, they are telling me that I didn't "cancel" the membership so they cannot open a "ticket" to refund us the amount of $845. This is absurd. I did not ask them to hold or freeze, I told them to stop the payment. I called the corporate as they tell me that it is the third party that can approve the refund but the phone number that they gave me does not work. They say that they need a "cancellation" email from me to have the ticket open. What is wrong with this business is that first of all, the contract says that the account put on hold will start recharging after two months, but it started charging after 6 months. The charges incurred on such a random date. They never bothered to let me know that my credit card had started charging again; no reciept on these transactions. The code ninja site where you can check the transactions only show until Sept 2022. This could have gone on forever, charging me thousands of money and yet, they are saying they can't do anything about it. We request a refund for the service we never recieved. It is ethically wrong to charge without notifying.

    Business Response

    Date: 01/02/2024

    Hello,
    The customer failed to provide a written request to cancel their subscription.
    The system allows up to two months to put an account on hold. and if the customer wishes to extend they need to request that after the hold period is done.
    And that is stated in the signed agreement  with the customer.
    We placed the account on hold till December, then the customer was chargedn Jan, she called us and wanted to extend the hold and we refunded Jan charge and extended hold.
    Once the hold is over the charge start automatically. No call or email have been communicated to us to put the account on hold or cancel.

    The customer filed a dispute with her credit card company the money was refunded to her account.

     

Code Ninjas Alpharetta-Milton is NOT a BBB Accredited Business.

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