Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Kansas ************************** recently incurred an ACH Debit charge/bankcard fee on January 3, 2023 in the amount of $96.95 against our business checking account. We have nothing to support this charge against our account. The Kansas ************************** has never used Priority Payment Systems, LLC for processing any type of payment transaction for or on behalf of our association and we are unfamiliar with this company. Unfortunately, no one answered my attempts to reach a representative with Priority Payment Systems, LLC by phone. I also left a call back number which went unanswered. Since I am unable to reach Priority Payment Systems, LLC, I am filing this dispute with the BBB in hopes that Priority Payment Systems, LLC will either provide me with explanation for this charge or refund the amount promptly. The Kansas ************************** is the largest law enforcement association in ****** with over ***** members. If we do not receive a response to this complaint from Priority Payment Solutions, LLC, we will be forced to file a complaint with both the Kansas and Georgia *************************

  

  Business Response

  Date: 01/10/2023

  I am in receipt of you dispute. Please feel free to reach out to me direct at ************ at your earliest connivence 

  The ****** Peace officers Association currently maintains a Credit Card Processing account with Priority Payment Systems. Assigned to us Through ********* for the purpose of accepting credit card payment on behave of the Association. 

  I am assuming there is some confusion and would be happy to discuss with you direct at the number of above. We show transactions as recent as 12/2022 and the amount represents the monthly fee's on those transactions. The account has been in place since 2019. 

   

  ***********************

  678 575 037

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I greatly appreciate your assistance in this matter.  With your help, I was put in contact with the point of contact with the company in dispute and have realized the error was on MY PART.  The confusion was the result of our merchant services company changing/upgrading their system which resulted in two separate charges to our account.  All charges have been deemed legitimate.  Please either remove my original complaint inquiry or **** the dispute as resolved satisfactorily with notations that the company responded promptly to the complaint and provided excellent customer service in resolving the issue, specifically the confusion on my part.

  Thank you for your assistance.

   

  Respectfully,

   

  *************************

  Administrator

  Kansas Peace Officers Association

  ************

  ************* 

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late June 2022 or early July 2022 our business was referred to contact employee ******* at Priority Payment Systems in reference to obtaining a credit card terminal for our business. I spoke with ******* who advised during our conversation that the company was going to hold 5% back in case of a possible charge back. On the paperwork I signed for this agreement it showed that they can hold the 5% funds for 270 days. I questioned ******* on this prior to signing the contract as this was something which had never been brought up to me. He advised me that they would never hold the funds for 270 days and that they would refund the 5% shortly after I discontinued service with their company, if I decided to do so. I discontinued service with Priority payment in August of 2022 after seeing several charges from Priority payments in our business checking account which did not make sense. We went with another company at that time, and I close our account with Priority payments in August of 2022. I spoke again with ******* in September of 2022 who advised the funds would be returned to us 90 days after the last transaction (which occurred in August of 2022). Fast forward to December 2022. I observed a charge from Priority payments for $7.50 in our business checking account that occurred in November of 2022. I contacted ******* yet again. He could not explain the charge orwhy we had not been refunded the 5%. I spoke with his supervisor who told me I would have to wait 270 days to be refunded the 5%. I then requested the amount they are holding for the 5%, the date it will be refunded and a copy of all the credit card charges our company used Priority payments for including the fees on these charges. I have not received a reply and doubt I will. I feel as if this company is scamming customers.

  

  Business Response

  Date: 12/15/2022

  ********************, I apologize for the delay in this response, I will be making request to resolve this issue and will update you in 48 hours

   

  ****

   

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for this credit card service for a car wash when we purchased a building. We ended up renting the building out and I called and cancelled the service end of October 2021. We agreed to pay the Nov. 30th statement and was told that we would not be getting charged going forward, so we went ahead and closed that bank account. When they tried to bill us for December billing it was kicked back because the bank acct was closed because we were not longer doing business under that account. I called and talked to somebody there stating that we should not be charged and that she would take care of it. Now, almost a year later the company has sent us to collections for something we don't owe for and they said they closed the account as of January 2022. Almost 3 months after this should have been closed. They did however waive the cancellation fee of $299. However, the first we heard of owing them money was when the collections company called harassing us for payment. Nobody called to try to get this handled over $74.00 and a fee of $30.00 for the bank acct being closed. Instead now they are asking us to pay $282.00 to a collection agency for something we don't owe on. When I called and talked to a gal at the priority wash company she said the account was closed in December and I received an email stating they closed the account in January. I'm not sure which it is. But I cancelled end of October..... This needs to be resolved because if this company can't get their books straight and employees are not doing what they are supposed this is going to cause more problems. Somebody should have called as soon as the payment was rejected to get it handled instead of sending to collections. Horrible way of doing business.

  

  Business Response

  Date: 11/29/2022

  *******************, sorry for delay reply, I am reviewing your account and hope to let you know of resolution quickly. I have requested that balance is waived and that collection account is removed

   

  ****

   

• Initial Complaint

  Date:11/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying hard to end and terminate my *** account, but it's impossible and you keep taking money from me.My Merchant # is **** **** ******* 1. The last day I used pps service was 9/4/2022. After this date, the terminal stopped working.2. I called *** to resolve this issure, but *** said "first contact your broker."3. The *** broker is located at *******************************************************************************, and their phone number is **************.4. I callled the broker and they said "you need to contact Clover Network," and while I talked to them over the phone, I found out there's the basic minimum monthly charge to my *** account whether I use the device or not.5. I decided to terminate my *** account because I didn't like the all the hidden gate-way charge, basic monthly charge, and the credit card fee rates they can't explain.6. Anyhow, the broker said we would close your *** account, but you need to call Clover yourself to terminate the Clover account. And the broker clearly said I won't get any bill or charge in November 1st because the last day I used the terminal was 9/4/2022.7. I contacted Clover, and they said once *** account is closed, your Clover account will be automatically closed as well.8. I submitted the *** account closure form to Mr. ****** (*** client service representative), and my broker also worked their own way to terminate my *** account.9. On Nov 3rd, the broker called me and said your account was closed and you need to return your terminal.10. On Nov 12th, I checked my business checking account, and I found out *** still took $24.90 (statement attached) from my checking account. And I then checked my *** and Clover accounts, and those accounts are still active and never closed.All in all, it was easy to open an account with ***, but closing is very difficult. I spent more than 6 hours to call ***, the broker, and Clover to close my account to avoid any withdrawal from my checking account. Can you please close my *** account?

  

  Business Response

  Date: 11/16/2022

  Sorry for the issue you have had, your account is closed and a refund of the $24.90 will be issued

   

   

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account was opened Feb 2018, an email was send on 9/19/2018 to cancel the account. The account was never cancelled until I spoke to the sales rep on 10/4/2022. I requested our monies back that they withdrew from our account monthly and I am getting the run around with customer service representatives, not actually getting a higher up authorized person to speak to regarding this matter. The sales rep is also not helpful in this situation either.

  

  Business Response

  Date: 10/28/2022

  ***************************** I will be happy to help resolve this issue for you. Unfortunately I am unable to open the attachment you sent with your inquiry. Is it possible to email it directly to me 

   

  *********** and I will respond upon receipt.

   

  ****

   

• Initial Complaint

  Date:10/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently found out i have a ****** collection on my personal credit report from Priority Payment systems from 2019. This is in regards to a credit card processing account that we set up for our business. We were having issues getting answers on the account and i had to cancel the service with them. They tried to continue charging a monthly fee for processing services that I no longer used. I did receive a letter from them stating I needed to return the equipment and we did ship it back to them. I have contacted the rep for Priority Payment systems and they are no longer affiliated with this company due to several mishandled situations. My contact was tiare and her number is ************. My original contact was with ********************* which was the sales ********** I call Priority payment systems to discuss, I get thru and leave a message without any return calls or they give me another phone number that is not in service. the name of my business is ***** **** dba ***************************. ************************************************************. My only request is to have this removed from my credit report completely. I am listing the number for *********************** which is a contact i have with priority payment systems. ************. My next step will be contacting an attorney to assist in this matter.

  

  Business Response

  Date: 10/18/2022

  *****

  I am currently reviewing your file and will be reaching out to you within a few days. 

  ***********************

   

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We (as *** Tire) were previously using Priority Payment Systems LLC for our Credit Card customers. We have attempted 4 (FOUR) times to cancel this account, but they continue to deduct the monthly fee from our account. We have sent letters and an email to cancel this service with no results ! I have sent another request today by fax and by mail in hopes they'll do the right thing and cancel this service AND REFUND the 4 payments they have deducted that should not have been.

  

  Business Response

  Date: 09/12/2022

  I apologize for the issue you have experienced. The account is closed and a refund of $119.60 is being issued. This is 4 months fee's that you paid.

   

  ****

   

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed an account with Priority Payment Systems (also under ************* in March 2022. They have been actively charging the account $68.80 each month since the account was closed. The company was contacted and they have no record of the charges. Ironically, the company is still sending invoices for the amount of $68.80 and this same amount is reflected in the account.

  

  Business Response

  Date: 08/26/2022

  Request to refund 4 months at ***** has been submitted, funds will be released to account on file and should be received by 9/02

  Sorry for the inconvenience of your account failing to close as requested in 3/2022

   

  ****

   

• Initial Complaint

  Date:05/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They put debt on my credit report even though I did not use or agree to use any of their service or equipment. Tried to contact both the salesperson and the company but they didn't even want to take a look at that. They have no idea why it came up with my debt but refuse to see what's going on

  

  Business Response

  Date: 06/07/2022

  We will request waiving of the $495 and removing from all collection efforts

   

  Customer Answer

  Date: 06/08/2022

  Ive already pay to the collection. They put a negative result on my credit score and I was buying a house. Tried to contact your company, the salesperson, collection for couples of months but they all pass the ball around. 

  

  Business Response

  Date: 06/10/2022

  I will move forward on completing refund of $495 

   

   

  Customer Answer

  Date: 06/15/2022

  How?

  

  Business Response

  Date: 06/16/2022

  Please send verification of payment of the $495.00 and I can ACH to you checking if to the same DDA we had on file previous or a check can be sent. 

  If you would like to discuss further to make sure please  call me or I can reach out to you, my number is ************

  ****

   

  Customer Answer

  Date: 06/16/2022

  I paid by credit. There is no other verification of payment. My record has been cleared is the proof that I had already paid that

  

  Business Response

  Date: 06/28/2022

  We are reaching out to Oxygen to verify payment, to date we do show that we waived this fee and that oxygen removed it, but to date we show no payment. The item you sent does not show us the payment you made if you have any other documentation that reflects your credit card payment to them please advise. I will continue to follow for additional information from Oxygen.

   

  Again I can be contacted direct at ************ to discuss further

   

  ****

   

  Customer Answer

  Date: 06/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************