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Business Profile

Computer Software

GPSTrackit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    am writing to formally file a complaint against *********** regarding their unethical enforcement of auto-renewal terms and their failure to adequately address my concerns despite numerous attempts to resolve the matter amicably.I have been a loyal customer of GPS Trackit for four years. Recently, I decided to terminate our service due to switching to a more cost-effective provider. Upon requesting cancellation, I was informed of an "auto-renewal" clause that extended my contract without my explicit consent. This clause was buried within the terms of service and not prominently disclosed at the time of signing.Despite providing evidence that the agreement we signed only indicated a 12-month term, GPS Trackit has insisted on enforcing a $960 Early Termination Fee (ETF). After multiple back-and-forth emails, they offered to waive only 25% of the fee, leaving me with an unjust $720 charge.Additionally, their representatives have not followed through on promises of timely updates or resolutions. This has led to unnecessary delays and frustration. Their handling of this situation reflects poor customer service and questionable business ethics.

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought this monthly subscription because we were running a trucking hauling business we have told this company we shut it down. They told us we still have to pay for the next three years so we asked him for a discount being that we have no company to run so we dont have to pay $54 a month and they gave us $10 a month so we could do the three years now theyre telling us they cannot do the $10 a month anymore and want us to pay regular even though our company shut down we need help to change our Subscription or just to cancel.

  • Initial Complaint

    Date:05/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company just went into my bank account and withdrew 2 payments. One payment for 14 dollars and another for 36 dollars. I called and spoke to billing and they said I had 2 subscriptions and I said no I have 1 and paid for my invoice already. ******* said they could not refund me today back my money and said he would send it to another department. Told them I need my money refunded today just like you took it out or I will be writing the BBB about this and contacting the *** cyber crimes division because this is fraud.

    Business Response

    Date: 05/16/2024

    Hello, 

     

    This customer was shut off for non-payment. He reached out to us asking for us to reactivate his account. We let him know the terms of reactivation and the charge. He replied with 'OK, Fine'. 

    On May 2nd, the customer updated their payment method in our billing system and he was charged the remaining past due balance from March 1, 2024

     

    Thanks,

    *****************

    Vice ********** **************

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PURCHASED *** EQUIPMENT IN JANUARY 2024, WAS TOLD WE TO USE GEO FENCES FOR ENTER AND EXIT ON UNITS POSITIONS. THE EQUIPMENT WAS INSTALLED PROFESSIONALLY BY TECH ******** STORE. WAS TOLD HAD TO GO TO TRAINING (VERY SPECIFIC ABOUT TRAINING) SPENT TIME DOING TRAINING ABOUT GEO FENCES AND NOW AM TOLD THE EQUIPMENT PURCHASED ON A 3 YR CONTRACT COULD NOT DO GEO FENCES BUT ONLY LANDMARKS WHICH THE COMPANY WOULD NEED TO DO. THEN WAS TOLD THE LANDMARK COULD NOT WORK WITH OUR **** CARRIERS (BUT THE GUY WHO REFERRED US HAS **** AND HIS SYSTEM WORKS) WAS TOLD BY COMPANY WE NEEDED TO GET EMAILS WHILE THEY WERE WORKING ON THE **** TO OUR **** *****S...THAT TICKET WAS 3/21/24. NOW WE GET 7 EMAILS FOR EACH EXIT AND 7 EMAILS FOR EACH ENTER ON OUR EMAIL FOR EACH UNIT AS IT ENTERS AND EXITS BUT STILL NO **** MESSAGES. OUR EMAIL IS FULL OF GPSTRACKIT INFORMATION ON ENTER AND EXIT. WE ARE GETTING 400 TO 700 EMAILS A DAY AND HALF ARE FOR GPSTRACKIT AND NOT WORK FOR THE COMPANY. WE STILL DO NOT HAVE WHAT WE WERE SOLD - *** FOR OUR UNITS THAT SENDS A **** ON OUR CELLS TO LET US KNOW THE POSITION OF OUR UNITS. AND ****S ON OUR CELLS WHEN THEY CROSS A GEO FENCE THAT WE SET UP. I AM FRUSTRATED. I SPEND SO MUCH TIME ON THE ***** WITH THEM AND STILL NO RESOLUTION. ONE CUSTOMER SERVICE PERSON, ****** TOLD ME THE SYSTEM IS WORKING FINE - THE *** IS WORKING - WE JUST CAN'T SEE IT THE WAY WE WANT TO.

  • Initial Complaint

    Date:12/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business provides ELD tracking program it does not work with the vehicles, also most shippers will not accept the equipment for tracking causing you to miss out on revenue when I asked the company they explained that their system does work but I have lost revenue and their customer service does not solve the matter

  • Initial Complaint

    Date:09/21/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had this system since February and have had so many issues with it. I have reached out several times to get them fixed but I just get a run around and nothing ever gets fixed. This system is also very inaccurate. I will get alerts that the truck is speeding doing 90 but Im in the truck and its doing 70. I get alerts saying its rapid accelerating but its not even moving. It doesnt pick up the location half the time. The videos are so screwed up you have to pull two videos to get the first one to pull up. *** spent numerous hours trying to get this fixed with no success. Then they did an update and nothing has been working right since. I asked for a refund for the time I havent had the service I am paying for and they offered me $50. Thats ridiculous I shouldnt have to pay for service Im not receiving. I would like out of my contract and a refund for the last two months that I cant get the information I have paid for.

    Business Response

    Date: 10/17/2022

    We appreciate the customers review of our service and the complaint she posted here. We regret that the customer had this experience with our company.
    We worked closely with the customer and have come to a resolution of the stated issues and requests.
    It should also be noted that the issues regarding video/alerts have been resolved.

    *********** Support

GPSTrackit is NOT a BBB Accredited Business.

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