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Business Profile

Tree Services

Hills Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Agreed to $4500.00 for a team of 5 people for 8 hours. Showed late. Gassed equipment on my lawn, spilt fuel. The "climber" never returned after lunch. They tried to make up for him by bringing a heavy, unapproved lift to the back yard, damaging my property and their equipment, left equipment stuck for 4 days, returned for lift but did not complete the 1/2 day they still owed me. I want a full refund plus refund for damage repair.

  • Initial Complaint

    Date:10/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company did work on my neighbors property and never asked to be on mine. They drove heavy bulldozers over my heavily rooted yard and broke a pipe. I reached out to **** the owner and got a response that he was out of town and would get back, never did I reached out to him again. He then began to say how he "always fixes what he breaks and isn't that kind of person". I have both video and photos that I shared with him that have time stamps on them. I also went to the water company for a daily hour by hour of my account. Which shows on the exact date my photos and videos on and I took them at 1:22pm and my water spiked at 2:40pm. If that's not proof enough what is? To not be "that type of person" If he'll do this to a family of 7, he'll do it to anyone and has check his companies reviews on yelp and BBB. This was a $500 fix on his part and he didn't want/couldn't do it. I even after hurricane *** offered that if he wanted to remove the ***** from a tree that had fallen that would work too in case he was low on cash. I have been trying to reach him through all his emails and his phone number and haven't gotten a response to any of my requests/solutions. I will be posting all my photos and proof of payments on my ******** page, yelp, and BBB if you are interested to see just how much proof I had and he didn't care.

Hills Tree Service is NOT a BBB Accredited Business.

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