Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call the company multiple times about using the advance pay option, i can not access it for over an week now, tech has not been any help in fixing the problem they keep telling me to wait 24hr it now have been 10 days. Still resolution

  Business Response

  Date: 04/15/2025

  Thank you for reaching out and sharing your experience.  
  

  We provide software solutions to employers, and while we support our customers in delivering a positive experience to their employees, we do not have direct access to individual records. 
  

  For privacy and security reasons, we encourage you to reach out directly to your employer or HR/payroll department for further assistance, as they can best support you and/or work with our success team, if needed. 
  
  We truly appreciate your feedback.  

  
  

• Initial Complaint

  Date:07/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2023, my workplace introduced us to UKG *******. It is a new application in which we can have our paychecks deposited and is supossed to run like a bank account. In february, I had my house payment scheduled to come out of the UKG account (using my routing and account number). When the payment date came, I could see the money be taken out of my account for the amount of the house payment. This continued for 3 months until I was notified by ***** mortgage (my housing lender) that all of my payments since February had been returned. They said that they would see the payment come through, and a few weeks later, the payment would be reversed. I tried checking with UKG and getting my payment transaction list sent to me and they have not done so. This has been ongoing for months. ***** says they are not receiving the money and nothing is being returned to my bank account so the money is unaccounted for. Because of this, my house payments are so far behind and my house is now in foreclosure and I am really far behind. Please assist as soon as possible.

  Business Response

  Date: 08/04/2023

  The attached letter is in response to the above-mentioned subject. Kindly confirm receipt of this email. I will also be sending this letter via *** Next Day Air; the tracking number is 1Z1726YV2210021169.

  Customer Answer

  Date: 08/05/2023

  Hello,

  I work for Bell Techlogix.  I mentioned to my employer that I am having issues with UKG and they said that the issue is on the UKG end and there is nothing they can do on their end.           Again, the issue started in February when I started having my pay check go through UKG.           There is something wrong going on and I believe it is STILL happening.  Just yesterday I was looking into this on my end and noticed that the amount I get in ukg and the amount subtracted from my pay check does not align.   For instance, on my last paycheck stub, it shoes that UKG deducted $459.00 however, I only got $159.00 in advance through UKG.   This is a $300.00 difference.      I looked at the previous paycheck stub and I had received $219 in advance and UKG deducted $411.         There is an ongoing issue and I need a hard copy of ALL transaction statements beginning in February to current date with this business, please. 

  Heaven *****

  Bell Techlogix

  Business Response

  Date: 09/05/2023

  ---------- Forwarded message ---------
  From: *********************** <************************************************>
  Date: Thu, Aug 31, 2023 at 12:50 PM
  Subject: FW: [External Origin] Re: Better Business Bureau Case#: ******** - Heaven ***** - Response
  To: **************************************** <****************************************>
  Cc: ******************* <********************************************>
  

  
  
  

  ********,

   

  Your email below to ******************* was forwarded to me for review and response.

   

  Thank you for reaching out and providing us with the below response from Heaven *****, and for having ************** provide the name of her employer, which we have confirmed is a UKG Customer.

   

  Please allow this to confirm that ************** is not our Customer, but rather an employee of our Customer. ********************** has no contractual relationship with **************. The issue that ************** is experiencing is with a third party service that UKG makes available to our Customer. The Customer enters into a direct contract with that third party for the subject services, and the services are performed by that third party.  

   

  Once we were apprised of the name of our Customer, ********************** promptly reached out to both our Customer, as well as to the third party, to investigate and offer assistance in order to help to resolve this matter. The third party has confirmed that there is no issue with UKGs HCM software solution. It is our understanding that the third party is actively working with the customer and ************** to reconcile Ms. ****** transactions as a user of the third party solution.

   

  Please feel free to communicate this to **************. We expect that she and her employer can work with the third party to resolve the matter.

   

  As always, UKGs support team is available to assist our customers upon request, as UKG is committed to providing quality service to its customers. We will continue to work in good faith with our customer to resolve any issues that it may be experiencing with the third party as referenced in the subject Case.

   

  Based on the above, it is our request that you close out this matter as favorable for UKG.

   

  Please advise if you need any additional information or documentation in order to finalize this matter. Additionally, please do not hesitate to contact the undersigned if you have any questions or concerns at my direct contact information, provided below.

   

  Kind regards,

  ***********************

   

   

  *********************************** | V.P.  Assistant General Counsel

  Ultimate Kronos Group

  T: ************ | M: ************

  ****************************************************************
  ************************************************

  Our purpose is people.
  www.ukg.com
  Follow UKG: LinkedIn | Twitter | Facebook

  
  

• Initial Complaint

  Date:03/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was reached out by their legal *** team in regards to my pervious employer as they found back pay owned to me and had me sign a ***58 to which the check was pushed back by my bank and now Over drafted and took all my money from my bank account. Attached is the signed ***58 which states the employer would not retaliate for taking this money and now I'm currently negative in my bank. I cant afford rent or even food and will be given fees for over drafting I cant pay. 'Dear ****: The U.S. ********** of ***** (*** or **********) recently completed an audit of certain positions. Specifically, the *** investigated whether those positions were properly classified as exempt from overtime during the time period from January 8, 2019, to date (the Audit Period). The *** determined that a position you held during the Audit Period was misclassified as exempt from overtime. Therefore, the *** determined that you are owed back overtime wages. Enclosed is the *************-58 Form explaining the terms of your gross back-pay. This back-pay is taxable income and therefore, deductions will be made for withholdings and employment taxes. This amount owed to you was calculated by the *** based upon the findings of their investigation. Please review and digitally sign the ***58 form and return to the UKG Legal ********** by March 3, 2023. The choice to sign the document is completely yours. Your check will be overnighted to you on March 13, 2023, after receipt of your signed ***58 form. Unless you indicate a different address below your signature on the WH58, the check will be overnighted to the address we have on file. After that date, the funds will be remitted to the ********** of *****. If you have any questions, please email *******************************************