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Business Profile

Pest Control Services

Nozzle Nolen, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Nozzle Nolen, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Nozzle Nolen, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nozzle ****** at ******************************************************************************** continues to bill me $94 for services that it did not perform on 11/29/22. The company states that it performed Quarterly Pest Control on that date but we were not home on that date or any day around that date. We never had this company perform services without our trusted technician, **** He retired several months earlier. We never agreed to continue services with this company and we did not have a contract with this company for them to perform pest control services. We never agreed to continue services with this company. We have called the company and written the company with no response. We continue to receive past due bills. We consider this harassment since we never received the services on 11/29/22 yet they are trying to get money.

      Business Response

      Date: 02/20/2023

      Hi ************************,

      We received your letter disputing the November charge on February 8, and we called and left you a message to discuss it. We did go ahead and remove the November charge that day, so your account is current. I'm sorry that was not clearly communicated to you.

      We do still have your account active and set for quarterly service, and you are due for service this month. Your new technician since *** retired is *******. I'm confident you will like him.

      We primarily do exterior treatments for our maintenance visits unless there's an issue inside. I've added a note to your account not to do the service without a confirmed appointment so that we can access the entire property. 

      Please reach out to me directly if you have any additional concerns that you would like to discuss - ******************************** or ************

      Customer Answer

      Date: 02/23/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me on the condition that I never have to do business with this company again.  In the written response, the business indicated that I am still listed for continued visits.  I do not wish to do any further business with this company.  I spoke with a company representative and made this mandate completely clear.  I will get another pest control business.  

      Thank you.


      Sincerely,

      *****************************

    • Initial Complaint

      Date:01/25/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November there was one week of service missed because the technician was sick. I was told we were rescheduled to the following week. I received an invoice for the week of service was that was not completed. So I called in a few times and was told a credit would be issued and the manager would call me. No credit was ever issued and the manager never called me. I then spoke with ******* at the main office, she explained to me that no credit would be issued since the work was complete the following day. I let her know that I was told I would receive it on a few occasions. ******* was very nice and let me know she would pass the along the message to have the manager call me. Again the manager never called me. The manager of my branch is never available and never returns calls. Before this issue it took me over a month to get the exterior treatments complete. I am tired of the bad customer service. We will be switching companies if this is not resolved and we don't start receiving better customer service. Our account number is *******.

      Business Response

      Date: 01/26/2023

      I spoke with ******* this morning. We will credit his account $94.50 for the missed appointment in November. We also discussed the lack of responsiveness from the service team responsible for his account and we will make sure it is not a problem moving forward. I also told ******* that he can reach out to me directly any time if he ever has an issue in the future - ************. I know he's busy and needs a service provider that makes his job easier.

      Customer Answer

      Date: 01/26/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Nozzle Nolen, Inc. is BBB Accredited.

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