Pest Control Services
Hulett Environmental Services, Inc.Headquarters
Complaints
This profile includes complaints for Hulett Environmental Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hulett Pest control signed a contract for $385 to come out anytime to spray for bugs to my condo. Called them and they told me they do not have a contract for me and that theres no account open with them.
Business Response
Date: 03/07/2025
Please contact me at ************ (my direct number) so I can resolve this issue. Thank youBusiness Response
Date: 03/10/2025
Please be advised that our Regional Director, **** San ******, has been trying to contact this customer to discuss her complaint & her account with **********************. 2 messages were left on Friday, March 7 (one at 9:25 AM & one at 3:47 PM) with no response from the customer.
Should you have any further questions please do not hesitate to contact us at **************
Sincerely
Hulett Environmental Services
Business Response
Date: 03/10/2025
Please be advised that our Regional Director, **** San ******, has been trying to contact this customer to discuss her complaint & her account with **********************. 2 messages were left on Friday, March 7 (one at 9:25 AM & one at 3:47 PM) with no response from the customer.
Should you have any further questions please do not hesitate to contact us at **************
Sincerely
Hulett Environmental Services
Business Response
Date: 03/11/2025
Please be advised that our Regional Director, **** San ******, has spoken with Ms. ******* and has agreed to refund the customer the requested $385.00. Thank you!
Hulett Environmental Services
Business Response
Date: 03/13/2025
Please be advised that our Regional Director, **** San ******, has spoken with Ms. ******* and has agreed to refund the customer the requested $385.00. Thank you!
Hulett Environmental Services
Initial Complaint
Date:04/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a letter dated April 26, 2024 regarding a past due bill for termite services. I have NEVER contacted them EVER! I never used them nor do I want to! They are a scam of a Company! They have our info & however they obtained it they need to remove us from their mailing list! This is fraudulent! I never even heard of this company.Business Response
Date: 04/30/2024
Please be advised that the property located at *************************************** was under warranty for subterranean termites with the previous owner, *************************. The warranty is transferrable to the new owner and as the new owner you have the option to renew the warranty. The renewal amount is $306.00 per year. If you do not wish to renew the warranty, please let us know & we will cancel the contract, remove the Sentricon stations and you will no longer receive any renewal notices.
Thank you!
Customer Answer
Date: 05/01/2024
I do NOT want service from your company NOR do I appreciate a past due bill with our name on it! Please remove my name from your system! We have NOTHING to do with the previous owners & the fact that this company obtained our name & billed us is WRONG!Customer Answer
Date: 05/02/2024
Complaint: 21643040
I do NOT want service from your company NOR do I appreciate a past due bill with our name on it! Please remove my name from your system! We have NOTHING to do with the previous owners & the fact that this company obtained our name & billed us is WRONG!
Sincerely,
*********************Business Response
Date: 05/02/2024
Good afternoon,
Thank you for taking the time to speak with us on the phone yesterday. As we mentioned the continuation of this service is completely optional and the "final notice" renewal letter is just a notice. There is no obligation or requirement to pay anything, as the stations were installed at the request of the previous owner of the home.
If you have any other questions please contact us at ************* so we can be of further assistance.Thank you and have a good rest of your day,
Customer Answer
Date: 05/02/2024
Just delete us from your system & dont send us any future mailings. Not interested as stated yesterday. Just want to be removed from your list. Thank you kindly!
whatever you need to remove just take them. No idea what/where they are as I havent seen them. Only removed ******.
Customer Answer
Date: 05/02/2024
Complaint: 21643040Just delete us from your system & dont send us any future mailings. Not interested as stated yesterday. Just want to be removed from your list. Thank you kindly!
whatever you need to remove just take them. No idea what/where they are as I havent seen them. Only removed ******.
I am rejecting this response because:
Sincerely,
*********************Business Response
Date: 05/02/2024
Good afternoon,
We just received another response back on this. I have communicated with the person over the phone yesterday and informed them that their is no balance regarding the possibility of transferring their termite stations from the previous owner and maintaining this service.
This inquiry should be closed since there is no balance or active services with our business and this person.Customer Answer
Date: 05/03/2024
I hope this is now resolved! We shall seeCustomer Answer
Date: 05/03/2024
Better Business Bureau:
I hope this is now resolved! We shall see
Sincerely,
*********************Customer Answer
Date: 07/18/2024
Complaint: 21643040
This scam of a company keeps sending me bills, texts, telling me I need to renew a contract I never had! Filed a previous complaint & they said they would STOP! Well they lied & continue to harass & bother me with BOGUS bills! They need to stop immediately or I will go to the news outlets!
Sincerely,
*********************Business Response
Date: 07/19/2024
Please be advised that this account has been cancelled, no money is owed & no more renewal notices will be mailed to this location. Thank you & if you have any questions you may contact us at **************
Hulett Environmental Services
Initial Complaint
Date:05/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid the business over $3000. over the course of our relationship, but the total could be higher (I would need to research this). In general, but not always, I was pleased with the service. The current issue is they are threatening to turn my account over to collections for $426. The issue goes back almost a year, when they killed the new sod, which I had installed at their request. Last year I called them several times to tell them the sod was dying, and they continued their same treatment and ultimately all of the sod died. When the supervisor came to investigate, he was shocked at the poor condition. He told me the sod was dead, full of fungus and I needed to completely replace it once again." The treatments I had been paying for each month included their treatment of "fungus, if present". In effect, they are looking for payment for killing my sod.Business Response
Date: 05/16/2023
Please be advised that Hulett Environmental Services has credited the last 2 services performed for **************** in the amount of $83.00 each service (May 23, 2022 & June 13, 2022) for a total of $166.00 leaving a balance of $260.00. Our Service Managers have reached out numerous times to **************** to further discuss this account with no reply.
Thank you & should you have any further questions you may reach ** at **************
Hulett Environmental Services
Customer Answer
Date: 05/16/2023
Complaint: 20057225
I am rejecting this response because it is not true. I have left three phone messages.
Sincerely,
***************************Business Response
Date: 05/16/2023
Please be advised that Hulett Environmental Services has spoken with *************************** and we have decided to credit the remaining balance on her account leaving a $0.00 balance.
Thank you & should you have any further questions you may reach ** at **************
Hulett Environmental Services
Customer Answer
Date: 05/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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