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Average of 12 Customer Reviews
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Review fromScott B
Date: 02/24/2025
5 starsScott B
Date: 02/24/2025
A#1 was excellent, great customer service, excellent pricing, great work with zero issues, the tech that came out even fixed some soffit that wasnt mentioned in the repair. I would and will do business with them again when the time comes.
A#1 Seamless Gutter Solutions
Date: 02/25/2025
Thank you so much for taking the time to leave us a review! We greatly appreciate the opportunity to work with you!Review fromjanalise g
Date: 01/30/2025
1 starjanalise g
Date: 01/30/2025
We are without words. we had work done in ******, we paid that day. they then sent bill with late fees, I called perplexed , it was strange, but they asked for my credit card over phone, I like a dummy gave it. my bank statement shows that I was charged twice at this time, I had bank reverse one. ******, owner stated when I called about damage done during installation being repaired under my warranty , that nothing would be scheduled since I still owed them for the work !!!! ****** ended, September ended October, November, December and now ******* has ended, I kept calling, being told by *****, ***************** owner over and over that no one could figure it out & they could not in four months get their bank to call them back......I asked if they closed their books out at months end & why it reconciled, so strange, 14 emails & 27 calls begging them for *********************** of damage. I have a 0 balance statement that they mailed me, but they say they never sent it. Last communication was a phone call with ******, owner wherein I drove to the bank with her on the phone and once there put her on phone with banker who Identified themselves & proceeded to review all billing pertaining to me, stating ****** owed me since they charged me again without consent in November. so three times. while on phone with ******, ****** stated she would send me a check that day & that she would set up service after offering to have someone come out within the next two days, which I could not accommodate. I thanked her for finally having accountability for her co. bookkeeping practices, or lack there of and said I would expect check & be calling her upon receipt of same to set up needed **************** to fix the damage her installers caused to my home. she offered repair services for free, but I bought warranty , so again, confusing. they still owe me money for double over payment, they also owe warrantied repairs from damage they caused ****** just says she doest know.A#1 Seamless Gutter Solutions
Date: 01/31/2025
We have tried to work with her and let her know we would audit her account. Upon review, we did double charge customer during the Hurricane week and then we refunded one of the charges. Customer then went to her bank and had the bank also do a reversal. We then charged a third time to collect our service fees, without late charges. I believe the account is now paid. Our contract states that all warranties are voided for non - payment. This is the first time this has happened in 18 years. When I spoke to her, I told her that we would indeed send any monies back owed and also do the repair for her, which she refused at the time. I will say that we have been verbally abused through the entire start to finish with this customer, I have never been talked to like that, regardless we wish her well.Review fromGaea L
Date: 08/19/2024
1 starGaea L
Date: 08/19/2024
Work was sub par, customer service was worse. While installing a seamless gutter they diced our drip guard up. For each support they cut 3 sides of a square and then bent the top side to make an opening to put each support through. Then they slopped ******************* at the top corners. It looks terrible, destroyed the drip guard and is going to be very painful when I have to clean the gutter in the future. When they where done and we saw this we immediately solid there was a problem. A week later when someone came out to take a look and explain how they where going to fix this, they said they would replace the drip guard, but then left before even looking at it. The next day they emailed a bill, saying they were not going to fix it. Adding insult to injury, they charged a late fee because it wasn't paid 5 days after the original work was done (which was before they emailed the bill and told us they were not going to fix it.). BBB does not take customer reviews into consideration when giving the company a review, so if they publish this take heed.A#1 Seamless Gutter Solutions
Date: 08/29/2024
Thank you for taking the time to share your feedback. We sincerely apologize for any issues you have with our service. Your satisfaction is our top priority, and we are deeply sorry to hear that you feel we fell short of your expectations. Please call into the office so we may correct any of your concerns.Review fromAnn R
Date: 07/17/2024
5 starsIf more stars were allowed in rating, I would give at least a 10 star rated company. A-1 Gutters is top notch in their field all around, from workmanship, professionalism, reliable and courteous staff. Price quotes are excellent and customer service awesome. I would recommend them to anyone without a doubt. YOU WILL NOT BE SORRY! You are in good hands with A-1 Gutters.Review fromJay V
Date: 06/14/2024
5 starsVery smooth service from the start, the quote from *******, the customer service from the scheduler Keana due to rain delaying installation she kept me informed, and finally the installers ******, B, **** were great, my install was small but it was still done very fast and their attention to detail made me feel like they were working on their own homesReview fromHerbert H
Date: 04/24/2024
5 starsThey were very prompt and professional. They answered all questions.Review fromAndrei K
Date: 03/25/2024
5 starsAndrei K
Date: 03/25/2024
Dependable, expert at what they do, and inspire confidence. Highest recommendation.A#1 Seamless Gutter Solutions
Date: 04/03/2024
Hi, ******! Thank you so much for the review! *****, ******, and ****** loved working with you.Review fromMiguel H
Date: 08/11/2023
5 starsSuperb service from the start, the quote, the customer service, the installers were all A#1. **** *****, the install team and ******* are the top *************. My install was small but it was still done very fast and with great dedication to *****************.Review fromJames A
Date: 07/07/2023
5 starsA-1 did an excellent installation..Crew was professional in all ways ********Review fromJesus A
Date: 07/07/2023
5 starsThey are a great company .their employees ****** and ***** are the best reat neat, professional and conscientious, They replace my all gutters.
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