We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Listing Services

ABC AutoTrader, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Listing Services.

Complaints

This profile includes complaints for ABC AutoTrader, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ABC AutoTrader, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car stopped accelerating normally and was losing power so eventually I deemed it unsafe to drive. I was told by a mechanic that it was just a speed sensor or the computer needed reprogramming. I took it to the ****** dealership and they said that the entire transmission needed to be replaced. Mind you I had only had the car about 10 months. I declined the warranty since its a 2018 and was not told the car had any major concerns. I had the transmission replaced and its $4,391. Its been in the shop since July 2022 and the place I bought it from is permanently closed so I couldnt take it back or exchange it. I havent been able to work without a car. Ive been working sporadically so the bills fell behind and now Im going through eviction stuff and facing repossession etc it all started with this transmission replacement. Ive been so stressed out. I hope things turn around. ????

    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The dealership salesman advised me that the company was not able to finish my application and requested $500 (***) check hold. I clearly asked was they cashing my check and was told by the sales rep that they are holding this money to ensure that the car is not being sold, and no sale will be final unless you purchase the car. I later learned when my application had been processed that they took the money out of my account. I was told that they were going to have someone contact me so that I can get my money back. I called them for a few days to follow up on my refund. Once, I consistently called the business and threatened to get an attorney, I was contacted and told that they were going to mail the check to my address. I received a check that had a date on it as February 1, 2022. I am not sure as to when the check came because I stopped checking my mail after a while and just waited. I worked two jobs which made it hard for me to check my mail every day. However, I eventually received it and deposited it into my account. I received the check back stating that there were insufficient funds in the account. I made a personal trip to chase bank on Monday, June 06, 2022, and spoke with a branch manager who advised that the company did not have funds, and more than likely what have any. He told me to file a complaint with the state attorney's office for a worthless check. However, when I reached out to the state attorneys office, I was advised that they did not know who wrote the check, and therefore at that time, they could not move forth with charges. I was told to contact the courthouse and go through the filing process there. I contacted the courthouse and was advised to complete an application for mediation. I want to them to pay my $500 dollars back. They took my money without my permission. In return, they gave me a check that bounced. This company stole my money. I never received any products or goods because I caught on to them trying to increase the cost of

    • Initial Complaint

      Date:08/06/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I traded them a 2019 ***** Civic for a 2019 Dodge Challenger and they never sent the payoff for the civic. They also fraudulently filled out a credit application in my name. they also fraudulently signed the civic off to a tow yard by forging my signature on documents releasing the car to farmers insurance company. When I went back to the dealership to dispute what happened the dealership employees would not tell me anything regarding the transaction and then the dealership closed down the next week so now there's no one for me to contact. I find it disgusting that these predatory businesses are not dealt with and are allowed to continue abusing the public. This business has received multiple complaints and the Better Business Bureau has done nothing. This business has a a pattern of predatory practices, they close and open in new locations just to do the same thing to people.

    • Initial Complaint

      Date:06/11/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 2019 I purchased a vehicle from ABC Auto Trader for $15,000. Upon trying to purchase another vehicle I found out that the mileage was rolled back 40,000 miles over according to my car fax report. I uploaded the report for you to see the big jump from 2018-2019. I am very upset that I am thinking that I have a vehicle with 62,000 miles but technically,it's over 100,000 miles. Please get me out of this so that I can purchase another vehicle.

    ABC AutoTrader, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.