We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Services

Next Level IT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a student at Florida State University and had a problem with my computer. I dropped off the computer and paid $600.00 up front to get the screen repaired. This took awhile and then when I picked up my computer they put a used part on it and said they will have the new part in soon. I waited over a month and they did not have the new part. Then they sent this: "Good afternoon ****** First and foremost we appreciate your patience during this time of changes for us. During the Christmas and New Years break we closed down due to low traffic as well as our own travels out of town. During that time our supplier send us parts without tracking and we missed the parts as we were not in town. Once we got into town we were face with the unfortunate news that because of unforeseen repairs needed in the building we had to relocate. And at a short notice we had to scramble to find another location near by. We are still transitioning and signing for that space. Meanwhile we wait, We requested our part supplier to send us the parts again and they were ok with that. The supplier is in California and some of the parts were coming from Asia. We requested to send us the part within 2 business days, however this one supplier only does ground delivery and would not grant us paying extra for 2 days or overnight shipping. Reason being that we ordered a lot of parts for multiple repairs with them. As soon as the parts arrive which will most likely will be at the end of next week. Currently I am out of town but if you need a loaner computer I can try to accommodate that as well. Let me know if that could help." I never heard from them again and they kept my money after they closed the store. I am trying to get the money charged back, but the Credit Card Company reversed in their favor. I feel SCAMMED at this point and as a student I am short $600.00!!!! Please advise

Next Level IT is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.