Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the drafting services provided by Nick H., who I hired in July 2022 to create plans for a residential remodel project. The process has been excessively protracted, and the communication from Mr. H, has been inadequate. A primary component of this remodel involved raising a large steel beam in the living room area. I have been informed on countless occasions that the engineer requested revisions, with months passing between each update, citing this as the reason for the delays. The first set of sealed plans was not received until March 2023, and upon review, it became apparent that substantial information was lacking. These plans included unnecessary work, such as the installation of oversized footers and the rebuilding of exterior walls, when interior support could have been added instead. After my contractor discussed these concerns with Mr. H. he was told that the exterior work was a mistake and these issues would be rectified. Unfortunately, the next set of sealed plans, provided on September 7th, 2023, had REPLACED the steel beam, rather than raise the existing beam as promised, which would incur an additional $20,000+ in costs. My contractor suggested using LVL instead, which initiated another cycle of revisions that spanned several months. The final set of sealed plans was not received until December 28th, 2023. Regrettably, even with these latest plans, the footers are oversized, which will result in significant additional expenses. Furthermore, the plans still include the unnecessary replacement of an exterior wall, despite the possibility of adding interior support instead. After nearly two years, I am still awaiting a satisfactory set of plans from Mr. H. This situation has been highly frustrating and has caused considerable delays and unforeseen costs for my project. I would appreciate your assistance in resolving this matter promptly and professionally.