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Business Profile

Security Systems

Bird I Security

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Complaints

This profile includes complaints for Bird I Security's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bird I Security has 2 locations, listed below.

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    • Bird I Security

      Saint Cloud, FL 34769-3749

    • Bird I Security

      1101 Pennsylvania Ave Ste C Saint Cloud, FL 34769-3749

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/16/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was paid in full as per contract $ 8953; results found they did not deliver as promised in agreement, ....They do not do business as agreed, breach of contract is what they do, then them hold you ****** for more money without completing the job!? They did not deliver the materials and equipment contracted for, and lied about it, saying they did. Nothing they quote you in writing is real, they will remove equipment paid for after installed, they bid a job and then do not show up.Do not give them any money, even if you have a contract, they will not meet their obligations and take your advance, then ignore you for weeks!I have had to hire another company at my expense to complete the job Birds I Security did not finish correctly and as promised in the agreement.DO NOT HIRE THIS COMPANY, IT IS A ONE-MAN RIP-OFF SHOW!

      Customer Answer

      Date: 02/20/2024

      I do not expect any resolution; but needed to ensure that the public is informed of this fraudster. Now if restitution is made, all fine and well I need restitution for the *** back-*** (2 ea) not installed, the 4TB hard drive not installed The trencher never used (I dug the trench for him ... The configuration was not completed as only 7 of 12 cameras are visible in the NVR/DVR that canot record because no hard drive was installed as ordered....

      I have verified this by hiring a 3rd party vendor to diagnose and report what was there, the **** boxes are too small to add to the incompletion  no battery power back up or will fit.

       

      A CAsh reimbursement is all that will remedy this, because I cannot trust this company to remdy anything, ***** trust them after all the delays and lies.

    • Initial Complaint

      Date:06/27/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 13, 2022 I spoke with Jose L****, he came to my home to give me a estimate for a cctv camera system for my home. We agreed on a price, and he sent me a estimate. The estimate stated that he needed 50% up front payment. He came to my house the next day June 14th 2022 and I gave $750.00 dollars in cash. I should have paid him with a money order but I didn't. I messed up. On June 15th at 10:32pm he text me letting me know that the 4channel Dvr hadn't arrived and that he wouldn't be able to come on Thursday as planned. He said that the next time that he could plan to be to my home to start the Installation would be on Saturday. He was a no show and no call. Days later we spoke again. He apologized and said that once the Dvr was in he'd be out to do the install. I called him on Thursday 6/23/22 when we spoke he said that all of the equipment for the installation process was had and that he would be to my house to do the job at 6am on 6/25/22 in the morning. He was a no call and a no show again. I've called and texted him and he has no answered since. He shut his phone off after I tried to reach him after several times. Now I am at a loss. I just want my $750.00 deposit back because he is a liar and he is not trustworthy. He'll do this to anybody and I must put a stop to it!

    Bird I Security is NOT a BBB Accredited Business.

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