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Business Profile

Computer Software Developers

X-Aviation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for X-Aviation's headquarters and its corporate-owned locations. To view all corporate locations, see

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X-Aviation has 2 locations, listed below.

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    • X-Aviation

      null Port Orange, FL 32118

    • X-Aviation

      266 Lark Ave Brooksville, FL 34601-1312

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased an addon from this site and I have a roommate who also purchased from this site. He is no longer using his ** as he moved back to *******, *****. I purchased the addon UNDER my OWN ACCOUNT, when I went to activate it it says that the ** was registered to another user. I contacted support for help and all I got was a response asking "Why are you using *********************** account". I explained that he is my roommate but regardless, this was purchased under MY own account, why are they questioning this instead of assisting after I had already paid them

    • Initial Complaint

      Date:05/25/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two aircraft modules from this company. I have never been able to get them to work. I tried when I first purchased them. I contacted their so-called "customer service" only to get trite responses (no help) and rudeness. Now, over a year later, my grandson wanted to fly these models. Again, having problems, I encountered the very same person (Cameron) who does his best to be nasty and rude to people. When I confronted them with loads of pissed off customer comments, they banned me and never supplied the help I needed to get these two modules to work. Now, I believe they have hacked into my email account. I am receiving rude comments on Reddit that I have never received before using my full Christan name. A petulent child is what this "Cameron" individual is. I paid $179.90 and I want a refund for a product that has NEVER worked. I will not take anything less. If it does not get resolvled here, I will be filing in my local small claims court.Order Number: ****** Detailed Invoice: *************************************************************************** Date Ordered: Saturday 05 March, 2022 Products ------------------------------------------------------ 1 x Take Command!: Hot Start TBM 900 (************) = $64.95 Select One Download 1 x Take Command!: Hot Start Challenger 650 (***** 1.4.1) = $114.95 Select One Download ------------------------------------------------------ Sub-Total: $179.90 Total: $179.90 Billing Address ------------------------------------------------------ **** ****** ** *** *** ******* ******** ** *****

    X-Aviation is NOT a BBB Accredited Business.

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