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Business Profile

Heating and Air Conditioning

Hamrick Air Conditioning & Heating
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • Stephe S

    Date: 10/02/2023

    ?I have been using Hamrick for several years with no issues. We prepay for our routine maintenance. The company always contacts us when it is time if i don’t contact them . I had an extensive surgery done and forgot about it until last month . When I called to schedule it the ladies response was yes it’s been a year … would you like for us to set a date . On 8-2-23 a service technician by the name of Colin came to the house to perform a service inspection that was ALREADY PAID FOR . It was explained upon Mr. Colin’s arrival that I had just had another surgery performed. He was rude from the beginning of the visit . He started his maintaince on the outside unit . I always watch any technician in my home in order to ensure I get the service I paid for. Colin was not our normal tech, while I understand any service tech can be utilized, when I asked about the gentleman that has always done it , Colin’s response was why is there an issue? Upon entering the inside he was wanting me to bend over and look at a portion of the AC unit inside I explained again twice that I couldn’t bend I had just had a surgery done , Colin’s response was “ I’ll figure it out myself.”. He did not clean the inside coils with a shop vac , when I asked why his response was it was to dirty that vacuuming would just make the situation worse . His suggestion was that they replace the evaporator coil for $1000 . When I asked for the photos he took so I could show my fiancé before dishing out a grand his response was I’ll send it when I get a chance. We are still waiting. My fiancé did his job for him and I have attached the photo of the cleaning with a shop vac. I own huskies so it takes a good cleaning . I attempted to call the office on 8-2-23 when he left , was told they would call me back , never happened . My fiancé tried to call same thing , We sent a email , and went to the office in person, all at diff intervals. l was told they would return our call and get back with us . It never happened.

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