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Business Profile

Computer Software

RedTeam Software LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We use the RedTeam ****************** Software. We believe the company is using unfair / deceptive business practices. Buildian has been a RedTeam customer for 2.5 years. Last year we paid $6,800 dollars for a full year subscription with 10 users. Our access in March 2024 was cut off without notice of any kind. When contacted, RedTeam said they had sent a renewal in Jan of2024 but that the salesperson had left the company and no one followed up. RedTeam restored our access temporarily and sent us a renewal for $10,312 dollars applies a "30% discount" and invoices Buildian for $6,000. Buildian only needs to use the software for a few more months and only for reference to its existing data as we migrate away from the software and finish our existing projects. Keep in mind we paid $6,800 for the entire year last year! RedTeam hikes the service fee by 50% to $10,312 dollars then suggest they are being generous by applying a 30% discount to arrive at "Minimum Pricing" of $6,000. $6,000 for us to be able to access only our existing data. The company "Claims" to only have minimum pricing of $6K no matter what. In a nutshell last year we paid $6,800 for full access , all users. This year $6,000 and we only need one user access, no new projects, and only a few months to finish up our current projects. This is not fair, not right and should not be allowed to happen to businesses. We ask for your help to resolve this.

RedTeam Software LLC is NOT a BBB Accredited Business.

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