Complaints
This profile includes complaints for Valor Intelligent Processing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 92 total complaints in the last 3 years.
- 41 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
received over 45 calls and texts in the last two months from this company. they call and call and call. i have zero debt. they refuse to identify themself's and are a scam. the following are some of the numbers they are using to scam people. this is just from this month.
Business Response
Date: 02/10/2025
Please see the attached response.Business Response
Date: 02/10/2025
Please see the attached response.Initial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has committed fraud against me by falsely saying I owe them money, they have violated my consumer rights to privacy. I have no knowledge of a collection they placed on my credit report with Transunion. I want this fraud removed from my credit report ASAP! Please provide my signature where I have signed to do business with these scam artist if not then please remove them from my report.Business Response
Date: 01/21/2025
See Attached Business ResponseInitial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Valor Intelligent Processing keeps sending text messages claiming I owe about $40. I don't remember using their service or NTTA and not paying. They didn't provide me a bill.Business Response
Date: 01/10/2025
Please see the attached response and invoices.Customer Answer
Date: 01/10/2025
I don't remember receiving the original receipt. They are just now sharing it.Initial Complaint
Date:01/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Keep getting text messages from these guys about **** balance. Called **** to find out what is going on since I keep my stuff up to date. The **** employee said any contact by text message is a scam. Was going to text a reply telling them to lose my number but was warned that text messages to that kind of number may incur large fees. Want these scammers to cease and desist.Business Response
Date: 01/08/2025
Please see the attached response and statements.Business Response
Date: 01/08/2025
See additional attached DocumentInitial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting scam texts from this company. Valor Intelligent Processing,debt collector for Parking Revenue Recovery Services. Pay your parking notice at ***************************** or call ************ to speak to an agent. Reply Stop to Opt OutBusiness Response
Date: 01/06/2025
Please see the attached response.Initial Complaint
Date:01/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received text messages from Valor Intelligent Processing at an automated text number ***** on 12/26 and again today 1/2/25 stating that I have past due toll balances. I have logged into my toll account and do not see any past due balances. I believe these are scam text messages and want them to cease.Business Response
Date: 01/03/2025
Please see the attached response.Customer Answer
Date: 01/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******
Initial Complaint
Date:01/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving multiple text messages from this company for a toll balance. I paid my toll fees already through the mail when I received the bills. I am not paying them again to this company.Business Response
Date: 01/06/2025
Please see the attached response and tolling statements.Customer Answer
Date: 01/07/2025
I reviewed the attachments and now I see that this was my husband that had these toll fees. I had some around the same time that I paid so I thought that's what these were. I thought that he had paid these already. Is it possible for me to just pay the original toll without the late fees? It is not in my budget right now for that large of a payment. I do apologize, l thought this had been taken care of.
****** *****
Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a text message saying I owe a toll payment in *****. Firstly I don't know how they got my number. Seco d I don't live in ***** and never in my life been to *****. I never received a ticket for unpaid toll they haven't provide a acct number a ticket number. Nothing to show that my car was in ***** or when this supposedly happened. I have not nor my car has ever been in the state of *****. I not sure if this a fraud or a scam. I see other complaints about the same issue. They need to be investigated to make sure they have accurate and correct information before they send out these messages to people. If this is a scam they need to stop.Business Response
Date: 01/02/2025
Please see the attached response.Customer Answer
Date: 01/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****
Initial Complaint
Date:12/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting a text from Valor about parking fees that I know nothing about--the amount, when/where it's for, etc. I'm not about to enter my personal info just to find out. Is this legit? I don't want to enter my personal info on an unknown website nor tell someone over the phone.Business Response
Date: 12/20/2024
Please see the attached response and invoice.Initial Complaint
Date:12/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting text messages from Valor Intelligent Processing, LLC asking to pay a parking ticket but the text and the link provide no information about the ticket. When you click on the link it asks you to provide personal information instead. This is the link: I believe this is a scam/fraud.Business Response
Date: 12/20/2024
Please see the attached response and invoice.Customer Answer
Date: 12/20/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: this was resolved years ago legally (you will note the alleged parking violation was in 2021 and it is now the end of 2024) and as a result the company/Valor agreed to stop contacting me. This is now harassment Valor.
Regards,
****** *************
Business Response
Date: 12/30/2024
Please see the attached response.
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