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Business Profile

Gutter Installation

Pristine Gutters, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Installation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Pristine Gutters to replace/repair Soffit and Fascia for our house on ***************. in **********, ** ***** on 10-06-2023. We gave them a check for $ 1300 on that day which was supposed to cover material. The check was deposited on 10-20-2023. The company has not done any work and has not responded to any phone calls or emails. They are unreachable.

  • Initial Complaint

    Date:08/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Pristine to repair/replace soffit and to replace existing gutter and add new gutter on 2/14/23. I provided a deposit of $1,794.50. On 5/22/23 I emailed asking about the schedule for doing the work, and received a response two days later that I was on schedule for early June.On 7/11/23 I again emailed asking about the schedule, and received a response that I was on the schedule for the next week.Subsequent emails were sent on 7/25, 7/27 and 7/31 and I finally received a response on 7/31 stating that I was on the schedule for next week.I called on 8/2/23, and upon reaching voicemail, asked for confirmation that the work would be done by the end of the week, and when I could expect to see them. With no response to this request for confirmation, I have abandoned hope of having the work performed.

    Customer Answer

    Date: 08/25/2023

    I did hear from Pristine Gutters, and they came the day after the complaint was filed and completed the work to my satisfaction.  I consider this matter resolved.

    Thank you,
    ******

Pristine Gutters, LLC. is NOT a BBB Accredited Business.

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